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For Companies At a Glance
- Tasks: Deliver amazing customer service and build rapport with clients over the phone.
- Company: Join Olleco, a leader in recycling and renewable energy, making a real difference.
- Benefits: Enjoy a competitive salary, bonuses, health benefits, and 22 days holiday.
- Why this job: Be part of a supportive team while contributing to climate change solutions.
- Qualifications: Customer service experience preferred; strong communication skills are essential.
- Other info: Great career growth opportunities in a diverse and inclusive environment.
The predicted salary is between 26416 - 37000 £ per year.
Overview
£26,416 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.
We are recruiting for an office based Customer Service Advisor to join a friendly, focused and supportive team. Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
As a Customer Service Advisor at our Newport depot, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
A little bit about the role:
- This is a phone-based customer service role taking inbound and making outbound calls.
- Most of the work is computer based with lots of communication and collaboration with colleagues.
- You’ll be delivering amazing customer service by building rapport with our customers.
- There will be opportunities to grow the business and earn commission through the acquisition of new customers.
- We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways.
- You’ll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers.
- You’ll work as part of a team supporting with Customer Service projects across the business.
- You’ll be developing existing customer relationships while actively canvassing and prospecting for new business opportunities.
What we are looking for:
- Previous experience in a customer service or sales role, ideally phone based but that isn’t essential.
- Previous experience of working on computer and phone systems.
- The ability to follow and understand a set process.
- Good written and verbal communication skills.
- Ability to work in a busy office environment.
- GCSEs in English and Maths at grade C/4 or equivalent.
With over 1,000 colleagues in multiple sites nationwide, Olleco offers stability and opportunity for developing your future career. Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.
If you are interested in joining the Olleco team, please apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.
Customer Service Advisor employer: Olleco
Contact Detail:
Olleco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Olleco and its mission in the recycling and renewable energy sector. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role is phone-based, try role-playing common customer service scenarios with a friend. This will help you feel more confident when it comes to building rapport with customers during the actual calls.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in previous roles. Highlighting your ability to work alongside operational departments will make you stand out as a great fit for the Olleco team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Olleco family.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience you have in customer service or sales, especially if it's phone-based. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written and verbal communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos – we love attention to detail!
Demonstrate Your Passion for Customer Service: Let us know why you’re passionate about delivering excellent customer service. Share examples of how you've gone above and beyond for customers in the past. We’re looking for someone who truly cares about making a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Olleco!
How to prepare for a job interview at Olleco
✨Know the Company
Before your interview, take some time to research Olleco and its mission in the recycling and renewable energy sector. Understanding their values and how they impact climate change will help you align your answers with what they care about.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether it was resolving issues or building rapport. Practise articulating these experiences clearly.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified and resolved customer issues creatively. Be ready to discuss these scenarios during the interview, as this will show your proactive approach to customer service.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, growth opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.
