At a Glance
- Tasks: Deliver amazing customer service and build rapport with customers over the phone.
- Company: Join Olleco, a leader in recycling and renewable energy making a real difference.
- Benefits: Competitive salary, bonus structure, health benefits, and 22 days holiday plus bank holidays.
- Other info: Dynamic office environment with opportunities for career development and progression.
- Why this job: Be part of a supportive team and help combat climate change while growing your career.
- Qualifications: Previous customer service experience preferred, but not essential; good communication skills required.
The predicted salary is between 22000 - 30000 £ per year.
Customer Service Advisor
Blisworth, Northamptonshire
£26,415.96 basic per annum (bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday + bank holidays (rising with service), Enhanced Maternity / Paternity pay after qualifying service.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
We are recruiting for an office based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor at our Blisworth depot, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
A little bit about the role:
This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.
- You’ll be delivering amazing customer service by building rapport with our customers
- There will be opportunities to grow the business and earn commission through the acquisition of new customers
- We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
- You’ll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
What we are looking for:
- Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
- Previous experience of working on computer and phone systems
- The ability to follow and understand a set process
- Good written and verbal communication skills
- Ability to work in a busy office environment
- GCSEs in English and Maths at grade C /4 or equivalent
What we offer all employees
- BUPA Medical cash plan.
- Life Assurance scheme.
- Holiday of 22 days + Bank holidays increasing with length of service.
- Career development & Progression through continuous learning, training & coaching.
- Enhanced Family leave.
- Wellbeing support via our Employee Assistance Programme.
- Cycle to work scheme.
- Colleague networks including forums & events.
Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.
If you are interested in joining the Olleco team, please apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.
Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.
Customer Service Advisor in Blisworth employer: Olleco
Olleco is an exceptional employer located in Blisworth, Northamptonshire, offering a supportive and friendly work environment for Customer Service Advisors. With competitive benefits such as a BUPA Medical Cash Plan, enhanced family leave, and opportunities for career development, employees are encouraged to grow and thrive while contributing to meaningful efforts in the recycling and renewable energy sector. Join us to be part of a team that values customer experience and operational excellence, all while making a positive impact on climate change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Blisworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Olleco and their mission in the recycling and renewable energy sector. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role is phone-based, try role-playing with a friend or family member. Focus on building rapport and handling different customer scenarios to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've creatively resolved issues in past roles. This will demonstrate your ability to proactively manage customer accounts and keep them happy.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Advisor in Blisworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience you have in customer service or sales, especially if it's phone-based. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your written and verbal communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos – we love attention to detail!
Demonstrate Your Problem-Solving Abilities:In your application, share examples of how you've creatively resolved issues in previous roles. We’re looking for someone who can proactively manage customer accounts and tackle challenges head-on, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our company culture. We can’t wait to hear from you!
How to prepare for a job interview at Olleco
✨Know the Company
Before your interview, take some time to research Olleco and its mission in the recycling and renewable energy sector. Understanding their values and how they contribute to climate change will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether it’s resolving issues or building rapport. Practising these scenarios can help you articulate your experience clearly.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve identified and resolved customer issues creatively. Be ready to discuss these during the interview, as Olleco values proactive management of customer accounts and finding solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at Olleco. This shows your genuine interest in the position and helps you gauge if the company culture is a good fit for you. Plus, it gives you a chance to engage with your interviewers!
