At a Glance
- Tasks: Deliver amazing customer service through calls and collaboration with colleagues.
- Company: Join Olleco, a company committed to inclusivity and growth.
- Benefits: Flexible hours, career development, wellbeing support, and a cycle to work scheme.
- Other info: 80% of managers promoted internally; dynamic and supportive work environment.
- Why this job: Make a real impact while building rapport with customers and earning commission.
- Qualifications: Customer service experience preferred, but not essential; good communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
Job Description
This is a phone-based customer service role taking inbound and making outbound calls.
Most of the work is computer based with lots of communication and collaboration with colleagues.
- You’ll be delivering amazing customer service by building rapport with our customers
- There will be opportunities to grow the business and earn commission through the acquisition of new customers
- We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
- You’ll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
Qualifications
- Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
- Previous experience of working on computer and phone systems
- The ability to follow and understand a set process
- Good written and verbal communication skills
- Ability to work in a busy office environment
- GCSEs in English and Maths at grade C /4 or equivalent
- Additional Information
What do we offer?
- Working Hours, Wednsday and Thursday 08:30am - 17:00pm
- We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
- Family leave – enhanced maternity and paternity pay
- Wellbeing support – free access to our Employee Assistance Programme
- Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance
- Colleague networks – a range of forums and schemes that support social events and the local community
- Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
• And Much More!
Olleco is an Equal Opportunities Employer.
We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities.
We believe that diverse voices and perspectives are essential for our growth.
By empowering diverse teams to excel, innovate, and be heard, we all achieve more.
We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.
Customer Service Advisor 12 Month Fixed Term Contract employer: Olleco
Olleco in Erith is an exceptional employer, offering a competitive salary of £48,818 per annum along with a range of benefits including enhanced family leave and wellbeing support. Our work culture prioritises teamwork and continuous learning, allowing you to grow professionally while contributing to meaningful environmental initiatives. Join us to be part of a supportive team dedicated to making a positive impact in the community.
