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- Tasks: Lead strategic development for healthcare brands and inspire your team to create impactful work.
- Company: Join OLIXIR, a next-gen healthcare agency blending creativity with scientific expertise.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of healthcare communications.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in healthcare while working with innovative technologies and creative minds.
- Qualifications: Experience in client management, digital marketing, and a passion for healthcare.
The predicted salary is between 80000 - 100000 £ per year.
OLIXIR is a next‑generation healthcare agency, created by uniting FCB Health London and McCann Health London as part of Omnicom Health’s evolving European structure. By bringing our teams together and combining our strengths, we’re building something entirely new: a more agile, more connected, and more ambitious partner for healthcare brands. OLIXIR blends award‑winning creative excellence with deep scientific expertise, strategic thinking that drives meaningful brand growth, and fully integrated production at scale. We’re also unlocking new innovation opportunities, powered by AI and future‑focused ways of working.
You’ll find the same trusted teams, the same high standards, and the same passion for creating work that makes a real difference to patients and healthcare professionals, alongside new possibilities to grow, innovate, and shape what’s next. OLIXIR is built for the future of healthcare communications - and this is just the beginning.
Working closely with Business Unit Lead, you will lead the strategic development of the brand/s to deliver engaging and creative work for our clients, building strong partnerships with clients and delivering inspiring leadership for the team.
- Client Management/Relationships:
- Principal and strategic client business partner for designated clients
- Continue to act as strategic client business partner, acting as their trusted advisor
- Constantly look for ways to build and improve the client relationship (e.g. face-to-face meetings, value added projects)
- Provide concrete understanding of client internal stakeholders, and partner with client on how to manage these relationships to deliver success
- Confident in selling-in agency work
- Proactively identify opportunities for agency partnerships across the network
- Work with strategy and creative leads to provide proactive solutions to client challenges
- Ensure you and your team are ahead of the client in terms of marketing, media, strategy, creative, data, and technology
- Financials:
- Alongside the Project Manager/Project Director, oversee forecasting and revenue, keeping senior leadership informed of any issues/significant changes
- Ensure kick-off meeting is in place for all projects. Lead the meeting, providing clear direction and ensuring clarity on expectations, and R&Rs
- Initiate ideas and creative solutions above and beyond what is being asked to solve client business challenges
- Ensure wash-up is in place for all projects and learnings applied to future work
- Attendance of weekly resource planning, helping PM to ensure all bookings are in place. Helping overcome issues/complications and escalating where necessary
- Provide clear direction and inspiring leadership for designated accounts
- Line Management and Team Development:
- Line management of Business Coordinators (in conjunction with the Project Manager) and Account Managers
- Start to work with the Business Director to manage team workflow, identifying areas of growth and opportunities
Conversant with and experienced in digital and integrated marketing. Conversant with ‘upstream’ pharma marketing disciplines and programmes such as market access, med ed and medcomms. Cross-medium creative awareness and understanding of new technologies. Demonstrable experience of building multi-layered client relationships and growing brands. Passionate about the healthcare sector and delivering high quality creative work. Excellent organisational skills and ability to communicate effectively orally and in writing.
Director, Customer Account Manager employer: OLIXIR UK
Contact Detail:
OLIXIR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues or clients on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with someone from OLIXIR or similar companies, make sure to highlight your experience in client management and strategic development. Share specific examples of how you've built strong partnerships and delivered creative solutions in the past.
✨Tip Number 3
Prepare for interviews by researching the company’s recent projects and innovations. Be ready to discuss how your skills align with their goals, especially in areas like digital marketing and integrated strategies. This shows you’re not just interested in any job, but specifically in what OLIXIR is doing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at OLIXIR and contributing to the exciting future of healthcare communications.
We think you need these skills to ace Director, Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director, Customer Account Manager role. Highlight your client management experience and any relevant achievements in healthcare communications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the healthcare sector and how your strategic thinking can drive meaningful brand growth. Be genuine and let your personality come through!
Showcase Your Leadership Skills: As a potential leader, we want to see examples of how you've inspired teams and built strong client relationships. Share specific instances where you’ve led projects or initiatives that made a real difference.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at OLIXIR UK
✨Know Your Client Inside Out
Before the interview, dive deep into OLIXIR's client portfolio and understand their key challenges and successes. This will help you demonstrate your ability to act as a strategic business partner and show that you’re already thinking about how to build strong relationships.
✨Showcase Your Leadership Style
Prepare examples of how you've inspired and led teams in previous roles. Highlight your experience in managing workflows and developing team members, as this is crucial for the Director role. Be ready to discuss how you can bring out the best in your team at OLIXIR.
✨Be Proactive with Solutions
Think of specific challenges that healthcare brands face and come prepared with innovative solutions. This shows that you’re not just reactive but also proactive in identifying opportunities for agency partnerships and creative problem-solving.
✨Master the Financials
Brush up on your financial acumen, especially around forecasting and revenue management. Be ready to discuss how you’ve successfully overseen financial aspects in past projects, as this will be key in ensuring clarity and direction in your role.