Travel Sales & Customer Support Executive

Initial 3-Month Fixed Term Contract (with potential to become permanent)

£27,000 pro rata + monthly incentive

Looking to get your foot in the travel industry? Whether you're a recent graduate, between roles or simply looking for your next opportunity, this could be the perfect role.

We're looking for a Travel Sales & Customer Support Executive to join Oliver's Travels for an initial three-month fixed term contract. You'll help guests booking through channels like Airbnb, Booking.com and Vrbo, delivering outstanding customer service and helping convert enquiries into bookings.

For the right person, there's a genuine opportunity for the role to become permanent, with your focus evolving from sales into helping grow and optimise our third-party distribution channels.

Please note: During the initial contract, you'll work Thursday-Monday (Thursday, Friday and Monday in our Oval office, Saturday and Sunday remotely). If the role becomes permanent, it will move to a standard Monday-Friday working pattern.

What you'll be doing

During your first three months

You'll be responsible for helping guests booking through our third-party partners, including Airbnb, Booking.com and Vrbo. You'll:

• Respond to guest enquiries via partner platforms and email.
• Turn enquiries into bookings by providing exceptional customer service.
• Manage bookings from enquiry through to confirmation.
• Complete post-booking administration, ensuring every booking runs smoothly.
• Liaise with homeowners to confirm availability, pricing and special requests.
• Work towards monthly sales targets and help maximise bookings.

If the role becomes permanent

You'll help us grow our distribution business by:

• Optimising our portfolio across third-party channels.
• Improving processes and automation.
• Investigating and resolving channel integration issues.
• Identifying opportunities to increase bookings and improve performance.

What we're looking for

We're much more interested in attitude than experience. You'll be someone who:

• Loves helping people and delivering exceptional customer service.
• Is a confident and friendly communicator.
• Has excellent attention to detail.
• Learns new systems and technology quickly.
• Enjoys solving problems and finding better ways of doing things.
• Thrives in a fast-paced environment.
• Is motivated by targets and takes pride in delivering results.
• Works well as part of a collaborative team.

Working Pattern (Please Read)

This role follows a Thursday-Monday working pattern during the initial fixed-term contract.

• Thursday, Friday and Monday from our Oval office.
• Saturday and Sunday remotely from home.

Should the role become permanent following the initial contract, we'd expect it to move to a more typical Monday-Friday working pattern as the focus shifts towards distribution optimisation and channel management.

Salary & Benefits

• £27,000 per annum (pro rata for the initial three-month contract), plus a monthly performance bonus.
• 25 days' annual leave plus bank holidays (pro rata).
• Birthday off.
• Free breakfast, snacks and drinks every day.
• Dog-friendly office.
• Monthly team socials.
• A friendly, supportive team of around 100 people who genuinely love travel.

We welcome applications from everyone, even if you don't meet every requirement. If you're excited by the role and think you'd be a great fit, we'd love to hear from you.

Oliver's Travels is proud to be an equal opportunities employer and is committed to creating an inclusive workplace. If you require any adjustments during the recruitment process, please let us know by emailing jobs@oliverstravels.com.