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- Tasks: Support and deliver customer marketing strategies while optimising engagement and loyalty.
- Company: Join an award-winning travel brand passionate about creating extraordinary experiences.
- Benefits: Flexible working, travel perks, £1000 holiday credit, and 25 days annual leave.
- Other info: Inclusive workplace with opportunities for growth and a fun team environment.
- Why this job: Gain hands-on experience in impactful campaigns within a collaborative and ambitious team.
- Qualifications: Creative mindset with a passion for marketing and project management skills.
The predicted salary is between 31000 - 31000 £ per year.
Location: Oval, London
Job Type: Full Time (Hybrid, 3 days office based)
Reports to: CRM Manager
Salary: Up to £31,000
About Us: At Oliver’s Travels, we’re passionate about making travel extraordinary. We believe holidays should be memorable, unique, and tailored to our guests. Our dedication to creating unforgettable experiences has been recognised with multiple awards, including First Place in the Conde Nast Traveller Readers’ Awards, and we’ve been named in the Sunday Times Fast Track 100 as one of the UK’s fastest-growing companies.
Now, we’re looking for a CRM & Marketing Executive to join our ambitious and creative team.
Job Overview: As a CRM & Marketing Executive, you’ll play a key role in supporting and delivering our customer marketing strategy. Working closely with the CRM Manager, marketing colleagues, and wider departments, you’ll help optimise customer journeys, improve engagement, and drive loyalty, while also supporting impactful marketing campaigns and projects across the business. This is a fantastic opportunity for a creative, project-lead marketer who is eager to grow their skills in a fast-paced, award-winning travel brand.
Key Responsibilities:
- CRM: Support with planning, execution, and optimisation of email and CRM campaigns across the customer journey.
- Generate creative campaign ideas, prepare briefs for internal teams (copywriters / language champions / designers), and liaise with external agencies.
- Support with customer database cleansing and correctly segmented data for targeted marketing activities.
- Assist with CRM initiatives for new and emerging markets, ensuring communication is localised and culturally relevant.
- Contribute to the CRM testing roadmap, identifying opportunities for improvements and efficiencies.
- Report on campaign performance, providing insights and recommendations to enhance KPIs such as engagement, retention, and conversions.
- Marketing: Collaborate with the marketing team to deliver campaigns and promotions throughout the year.
- Support wider business projects that enhance customer experience, drive efficiencies, or add value.
- Assist in day-to-day marketing activity where relevant, including PR, press trips, brand partnerships, social media scheduling/monitoring, industry awards, and competitions.
- Provide support for sub-brand marketing activities and campaigns.
- Champion marketing best practice across the organisation.
Why join us?
- Be part of a collaborative, ambitious and fast-paced team
- Gain hands-on experience in delivering high-impact campaigns
- Opportunities to grow your skills and take ownership of projects over time
- Travel perks and the chance to experience our villas first-hand
What we offer:
- Flexible working - work from anywhere on the planet for up to 4 weeks per year.
- £1000 Oliver’s Travels holiday credit for every year you work with us!
- 25 days of annual leave, plus bank holidays, plus one extra day leave for every year you are with us!
- Company socials and awesome Summer and Christmas parties!
- Free breakfast, nibbles, delicious drinks, all on us!
- Headquarters in our new Oval office.
- Team of 100+ and growing! Great working environment - team of hard working and passionate travellers from around the world.
- Office dogs - bring your buddies along!
We welcome and encourage candidates to apply, even if they do not meet all the listed requirements. Oliver’s Travels is an equal-opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. If you require any adjustments to participate fully in the application process or to perform the duties of the position you're applying for, please do ensure to let us know. We are dedicated to accommodating your needs to ensure a fair and inclusive recruitment process.
CRM & Marketing Executive in City of London employer: Oliver's Travels
Contact Detail:
Oliver's Travels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Marketing Executive in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your marketing projects and CRM campaigns. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Be ready to discuss how your experience aligns with their goals, especially in optimising customer journeys and driving engagement.
✨Tip Number 4
Don’t just apply through job boards; head over to our website and apply directly! It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace CRM & Marketing Executive in City of London
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your relevant experience in CRM and marketing, and don’t forget to showcase any creative projects you've worked on. Tailor it to reflect the skills mentioned in the job description.
Write a Personalised Cover Letter: This is your chance to shine! Use your cover letter to tell us why you’re passionate about travel and how your skills align with our mission at Oliver’s Travels. Make it personal and engaging – we want to see your personality!
Showcase Your Creativity: As a CRM & Marketing Executive, creativity is key! Include examples of past campaigns or projects where you’ve made an impact. Whether it’s a unique email campaign or a successful social media strategy, let us see your flair!
Apply Through Our Website: We love it when candidates apply directly through our website! It helps us keep track of applications better. So, once you’ve polished your CV and cover letter, send them over to jobs@oliverstravels.com and let’s get the conversation started!
How to prepare for a job interview at Oliver's Travels
✨Know Your Stuff
Before the interview, dive deep into Oliver's Travels. Familiarise yourself with their unique offerings and recent campaigns. This will not only show your enthusiasm but also help you tailor your answers to align with their values and goals.
✨Showcase Your Creativity
As a CRM & Marketing Executive, creativity is key! Prepare examples of past campaigns you've worked on or brainstorm new ideas that could fit Oliver's Travels. Be ready to discuss how you can contribute to their marketing strategy with fresh, innovative concepts.
✨Data-Driven Mindset
Since the role involves optimising customer journeys and reporting on campaign performance, brush up on your data analysis skills. Be prepared to discuss how you've used data to drive decisions in previous roles and how you can apply this at Oliver's Travels.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, upcoming projects, or how they measure success in their campaigns. This shows your genuine interest in the role and helps you assess if it's the right fit for you.