Senior Social Media Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.

About the role: Looking to do the best work of your career? Do it with Dove, one of the most respected global brands on social. We’re building a team across 15 markets to own Dove’s social presence end to end: insight and ideation, platform-native creative, publishing, live ops, and community. From the first idea to the final reply, you’ll shape how Dove shows up every day and create work that influences culture. You’ll move at newsroom speed with rigorous craft—launching ideas that travel, partnering with standout creators, and turning comments into conversations that become cultural moments. The brief is straightforward: make Dove the most culturally relevant brand on social. You’ll have the scale, purpose, and creative freedom to make it real. If you’re motivated by ideas that matter, sharpened by data, and committed to making the internet more positive, this is the place to do it.

What you will be doing:

• Content and Channel Management: Lead the client's UK organic social media management across TikTok and Instagram, setting and maintaining a high standard for content quality, community management and brand consistency. Plan and manage social content calendars, balancing always-on publishing with campaign activations, cultural moments, and reactive opportunities. Write and review social copy, ensuring tone of voice is compelling, authentic to the brand, and tailored to each platform's conventions. Monitor social channels and cultural conversations for opportunities to inject the client's voice into relevant moments.
• Community and Engagement: Build and grow the client's UK social communities, fostering genuine connection with audiences through proactive engagement, conversation, and community management. Identify opportunities to surprise, delight, and add value for the client's audience through creative activations, partnerships, and real-time engagement.
• Strategy and Performance: Input into the client's organic social strategy, using a data-led approach to optimise content, formats, and publishing cadence for reach and engagement. Track social performance metrics and input into regular reporting. Use performance data and audience insight to continuously refine the content approach.
• Client and Stakeholder Partnership: Be a day-to-day point of contact for the client's brand team on social media activity, presenting content plans, ideas, and performance updates with clarity and confidence. Represent the studio during creative briefings for campaigns, product launches, and seasonal initiatives.
• Team Collaboration: Work closely with content creators on developing stand-out social content ideas and assets. Work with the influencer manager to integrate owned and creator content streams.

What you need to be great in this role:

• 5+ years of experience in social media management, with a strong focus on organic social for consumer brands, ideally in beauty, personal care or wellness.
• Deep platform fluency across TikTok and Instagram including an understanding of algorithms, content formats, audience behaviours, and best practices.
• A track record of growing and engaging social communities, with examples of content or campaigns that drove measurable results.
• Experience planning and managing social content calendars across multiple platforms and workstreams.
• Strong editorial judgement and copywriting skills, with the ability to adapt brand voice for different platforms and audiences.
• Confidence presenting to and partnering with brand clients, with clear, structured communication skills.
• Strong analytical skills, with experience using social analytics, listening tools, and reporting to inform strategy.
• Highly organised, with the ability to manage competing deadlines and multiple workstreams without losing sight of quality.
• A genuine interest in social culture, digital trends, and the evolving landscape of beauty and personal care online.

Our values shape everything we do: Be Ambitious to succeed, Be Imaginative to push the boundaries of what’s possible, Be Inspirational to do groundbreaking work, Be always learning and listening to understand, Be Results-focused to exceed expectations, Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.