At a Glance
- Tasks: Welcome clients and manage office operations while ensuring a smooth front-of-house experience.
- Company: Join OLIVER, a pioneer in bespoke in-house agencies and marketing ecosystems.
- Benefits: Gain hands-on experience with full training and support in a dynamic environment.
- Other info: Opportunity for growth in a vibrant workplace with diverse tasks.
- Why this job: Be part of a creative team leveraging AI to revolutionise marketing solutions.
- Qualifications: Experience in customer-facing roles and strong organisational skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
About the role:
Reporting to the Office Services Manager, you'll keep front-of-house running smoothly while supporting a broad range of operational and facilities functions. At this level, the focus is on reliable delivery, clear communication, and a proactive attitude — noticing what needs doing and acting on it. You'll develop hands-on experience across workplace operations, supplier coordination, and office administration, with full training provided across all systems and tools.
What you will be doing:
- Welcome clients, visitors, and employees, ensuring every interaction is warm, professional, and efficient.
- Manage office access across multiple locations — including issuing and removing access passes.
- Coordinate meeting room bookings and visitor arrangements.
- Set up and reset meeting rooms for client meetings, workshops, and internal sessions.
- Coordinate catering orders and provide hospitality support for client and team events.
- Support the planning and logistics of office events, pitches, and socials.
- Answer and direct incoming calls and respond to email requests in a timely manner.
- Provide diary management and scheduling support as needed.
- Maintain accurate records and documentation.
- Raise purchase orders and support day-to-day financial administration.
- Process deliveries, mail, and courier services.
- Keep multiple offices stocked with groceries, stationery, and supplies.
- Coordinate maintenance callouts and liaise with facilities providers as required.
- Support health and safety procedures and workplace compliance requirements.
- Support the Office Services Manager with operational tasks, projects, and administrative activities.
What you need to be great in this role:
- Experience in a front-of-house, reception, or customer-facing role — this can include retail, hospitality, events, or office environments.
- Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
- Clear, confident communication — written and verbal.
- A proactive approach: you notice what needs doing and act without being asked.
- Attention to detail, particularly when maintaining records and trackers.
- You stay focused and solutions-oriented when things get busy.
Home Team Assistant in London employer: oliver
At OLIVER, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration. Our London-based team enjoys a hybrid working model, allowing for flexibility while benefiting from in-person interactions at our Canary Wharf office. With a strong commitment to employee growth, inclusivity, and sustainability, we empower our Campaign Marketing Managers to thrive in their roles and make a meaningful impact within the marketing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Home Team Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at oliver. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like oliver before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Home Team Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to oliver:Your cover letter is your chance to shine! Tell us why you want to work at oliver specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at oliver!
How to prepare for a job interview at oliver
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
