Account Executive Ops in London

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Location: London, United Kingdom (2-3 days a week from our London offices)

About the role:

You will be the operational backbone of the account. You'll gather and validate data from a large freelance network, produce accurate reporting and cost estimates, and support the planning of large-scale localisation events. You'll work independently on day-to-day tasks and partner closely with internal teams, finance, vendors and Client's events team. Your work helps the account run smoothly, stay compliant with client policy and deliver on time. A few times a year, client campaigns will require you to work from Client's London office.

What you will be doing:

• Data, Financial Management and Reporting: Gather and validate weekly timesheet data from a large network of freelancers. Create and maintain reporting templates, adapting them as requirements change. Gather and analyse data for internal and client-facing reports. Create accurate, timely cost estimates for clients.
• Logistics and Coordination: Provide logistics and planning support for large-scale localisation events, coordinating between internal teams and external stakeholders. Work with Client's events team to organise travel and accommodation for attendees, making sure bookings meet current policy, budget and security requirements.
• Network Operations and Administration: Onboard new network members, including account creation, access management and troubleshooting support. Support financial administration by validating and processing network POs and working with internal finance teams to resolve invoicing queries. Act as a point of contact for Client's vendor accounts, liaising with vendors on event planning and account management, and resolving account or access issues. Maintain documentation, floor plans and team databases. Support other day-to-day operational tasks as needed.

What you need to be great in this role:

• Experience in an operations, administrative or coordination role.
• Professional proficiency in the Microsoft Office suite, especially Excel.
• Familiarity with internal systems for raising sales orders and estimates.
• Strong organisation and the ability to manage several priorities at once.
• Clear communication and interpersonal skills, with the ability to work independently and as part of a team.

Nice to have:

• Experience with SharePoint and other data management tools.
• Comfort working on macOS.
• Familiarity with time and expense validation processes.
• Confidence working to tight deadlines.
• Proficiency with Gen AI tools to improve the quality and efficiency of reporting, documentation and administration.
• Experience building personal AI workflows that save time and improve accuracy.
• An agentic approach to problem-solving: breaking down tasks and finding efficient, repeatable solutions.
• Ability to critically evaluate AI outputs and apply human judgement.

Our values shape everything we do:

• Be Imaginative to push the boundaries of what’s possible.
• Be always learning and listening to understand.
• Be actively pro-inclusive and anti-racist across our community, clients and creations.

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.