Oliver Wyman - Team Assistant - Newcastle

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

The Team Assistant will provide high-quality, proactive administrative and business support to a small team of Senior Professionals/Directors. Acting as a trusted business partner, the role requires excellent judgement, strong organisation and the ability to represent Oliver Wyman professionally with internal and external stakeholders. The successful candidate will manage diary and meeting logistics, coordinate travel, support client development activity through CRM and deliver reliable team and office support. This is a hybrid role (60% of the time working from the Oliver Wyman office in Newcastle).

Key Tasks and Responsibilities

• Maintain diaries for senior professionals, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate.
• Proactively spot opportunities to add marginal internal meetings; interviews, staff meetings, etc.
• Coordinate travel and accommodation, book cars, rail tickets, etc.
• Prepare weekly timesheets for each assigned senior professional.
• Prepare all expense reports.
• Maintain/update client contact database to ensure accuracy of information for firm use.
• Provide coverage for assistants when out of the office to ensure seamless support to Directors/Partners.
• Provide short-term coverage for Partners/Directors who may be in the midst of an EA assignment transition or who are new to the Firm.
• Provide training and support to new assistants.

Skills and Attributes

• Fluent in English. Other European languages a plus.
• Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal.
• Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.
• Excellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environment.
• Maturity, poise and judgment.
• Ability to maintain and respect confidentiality.
• One who takes constructive feedback in stride and incorporates feedback quickly.
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment.
• Ability to undertake projects and produce quality and timely results.
• Self-starter, strong initiative, confidence and ability to work with little guidance.
• Collaborative team player.
• Positive attitude, sense of fun: is collegial and friendly.
• Ability to juggle several tasks at once, to prioritize and manage own time.
• Methodical, organized and excellent attention to detail.
• Flexible attitude; embraces change, hard-working, cost conscious and results driven.
• Committed to the company and add to the life and culture of Oliver Wyman.

Technical Skills

• Excellent Word, PowerPoint and Excel skills.
• Expert knowledge of Outlook.
• Knowledge of CRM systems (Microsoft Dynamics), a plus but not necessary.

Why Join Us

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm. We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.