Oliver Wyman - Team Assistant - Newcastle in Newcastle upon Tyne

Overview

The Opportunity: As a Team Assistant, you will provide remote executive level administrative support to 5 Senior Professionals/Directors. Your key responsibilities include complex meeting schedule management, communication with external and internal clients, travel coordination, maintaining the marketing CRM database and expense processing. Note: Oliver Wyman operates a hybrid working policy and the successful candidate will be required to work from the Newcastle office at least 60% of the time.

Key Responsibilities

• Calendaring and diary management for Directors; schedule internal and external meetings; communicate with clients and infrastructure staff as appropriate.
• Proactively identify opportunities to add marginal internal meetings (e.g., interviews, staff meetings).
• Travel arrangement: coordinate travel and accommodation, book cars and rail tickets.
• Timesheet and expense reporting: prepare monthly timesheets and all expense reports for each assigned Director.
• CRM and client support: maintain/update client contact database for accuracy and firm use.
• Assist the Marketing Department with the coordination of customized mailings.
• Prepare letters, proposals and other documents using Oliver Wyman formatting styles.
• Team support (10%): provide coverage for assistants when out of the office and for Partners or during EA transitions; train and support new assistants; participate in team meetings and projects to improve processes.
• Assist in the local office with minor office services tasks to maintain a positive work environment.

Experience required

• At least 1 year of experience in an administrative or customer service position. Experience in financial services, management consultancy and/or professional services is a plus.

Your Skills and Attributes

• Fluent in English; other European languages are a plus.
• Problem solver with the ability to collaborate across teams.
• Strong service focus and ability to build effective client relationships.
• Excellent communicator and negotiator; able to interact with people at all levels in a multicultural environment.
• Maturity, poise, judgment and ability to maintain confidentiality.
• Strategic thinker with the ability to contribute to departmental development.
• Receives feedback constructively and implements it quickly.
• Ability to manage a heavy workload and meet deadlines in a fast-paced environment.
• Self-starter with initiative and ability to work with minimal guidance.
• Collaborative team player with a positive attitude.
• Strong organizational skills, attention to detail and the ability to juggle multiple tasks.
• Flexible, hard-working, cost-conscious and results-driven.
• Commitment to the company and contributing to its culture.

Technical Skills

• Excellent Word, PowerPoint and Excel skills.
• Expert knowledge of Outlook.
• Knowledge of CRM systems (Microsoft Dynamics) is a plus but not required.
• Touch typing speed of 50-60 wpm and/or a formal typing certification.

Why Join Us?

Oliver Wyman is committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity and excellence, and we encourage team members to bring their authentic selves to work. Our culture supports continuous learning and development, with opportunities for growth and advancement within the firm. We offer competitive compensation, comprehensive benefits and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses. Marsh McLennan and its affiliates (including Oliver Wyman) are committed to hybrid work and providing reasonable adjustments as required by law. All Marsh colleagues are expected to be in their local office or with clients at least three days per week.