Oliver Wyman - Executive Assistant - Newcastle in Newcastle upon Tyne

Overview

The Opportunity: Reporting to the London EA Manager, the EA will provide executive level administrative support to up to 3 Partners. The position is a hybrid role with a minimum of 60% based in our Newcastle office with the other 40% working from home. Hours are 9:00am-6:00pm (including one hour lunch break).

Responsibilities

• Daily administration (60%): Maintain diaries for Partners, scheduling internal and external meetings, conference calls, video conferences, communicating with clients and infrastructure staff as appropriate; coordinate travel and accommodation, book cars, rail tickets, etc.; prepare letters, proposals and other documents; prepare monthly timesheets and expense reports for each assigned Partner; assist with greeting clients, booking and setting up meeting rooms and organizing catering; assist in organization of Partner files and offices; assist the Marketing Department with the coordination of customized mailings.
• Client development (30%): Understand Partner’s key client and sales goals and support them by maintaining a list of contacts and business activities in address book and CRM database; track and maintain sales activity/pipeline; proactively spot clients that haven’t been called upon and/or who need follow-up; arrange meetings accordingly; coordinate travel efficiently by grouping client meetings where possible; develop excellent rapport with client assistants to further develop the client relationship; execute requested follow-up calls for client mailings; become familiar with the Practice themes and Oliver Wyman ‘products’ to develop confidence in setting up meetings with clients.
• Team Support (10%): Provide coverage for EAs when out of the office; provide short-term coverage for Partners during EA assignment transitions or when new to the Firm; provide training and support to new EAs; participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team.

Experience required

• Minimum of three years’ experience working in an administrative or customer service position.
• Experience in management consultancy, financial services, and/or a similar professional services industry a plus.

Skills and Attributes

• Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.
• Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment.
• Poise and judgment.
• Ability to maintain and respect confidentiality.
• Proactive team player who has experience of and has enjoyed working as part of a team. Willing to offer assistance when there is down time.
• Ability to juggle several tasks at once, to prioritize and manage own time.
• Self-starter, quick study, confidence and ability to work with little guidance.
• Ability to take constructive feedback in stride and incorporate feedback quickly.
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment.
• Methodical, organized, excellent attention to detail and stickler for accuracy.
• Flexible attitude, hard-working and results driven.
• Commitment to the company and to adding to the life and culture of Oliver Wyman.

Technical Skills

• Good Word, PowerPoint and Excel skills.
• Working knowledge of Outlook.
• Knowledge of CRM systems.