Human Capital Operations Generalist in London

As Human Capital Operations Generalist, you will ensure the day‑to‑day management of HC operations is looked after.

This position manages the administration of the office’s policies and procedures.

You will manage basic employee relations independently and advise the manager on possible actions, while providing administrative support to the HC function.

This is a hybrid role – 60% of the time working from our London office.

Key Responsibilities

• Employee Lifecycle
• Oversight of all employee processes and policies for approximately 700 employees in the UK & Ireland.
• Providing advice and guidance to employees throughout the employee life cycle.
• Supporting employees through life events such as parental leave, secondments and leave of absence.
• Assisting with onboarding and off‑boarding activities, including exit interviews and leaver documentation.
• Working closely with payroll and benefits providers; supporting payroll tasks and covering payroll when required to ensure accurate pay.
• Collaborating with internal HC teams – Talent Management, Recruitment and Global Mobility – for client background checks as needed.
• Ensuring tracker and process documentation is accurate and up to date.
• Preparing employee documentation such as contracts, employment letters and contractual agreements.
• Employee Relations
• Manage the flexible working process from end to end, including requests and appeals.
• Support employees with health and wellbeing, raising occupational health referrals and facilitating transition back to work.
• Provide ER administration such as note‑taking and drafting settlement agreements.
• Deliver advice and guidance on basic ER cases, e. g., probation exits and performance management.
• Other
• Processing cross‑border registrations, including A1 forms, with the Global Mobility team to comply with EU Posted Worker Legislation.
• Managing stakeholders and leading on the UK contractor process in collaboration with the contract management team.
• Identifying ways to continuously improve policies and processes.
• Supporting internal and external audits as needed.
• Acting as a point of escalation for the HC Coordinator within the team.

Qualifications

• Previous HR administration experience.
• Knowledge of Workday or a similar HR information system.
• Data entry experience preferable.
• Excellent data maintenance skills.

Skills and Attributes

• Problem solver.
• Strong service focus.
• Ability to maintain and respect confidentiality.
• Capacity to manage a heavy work volume and meet deadlines.
• Highly organised with excellent attention to detail.
• Collaborative, team-player with a positive attitude.

Benefits

• Competitive compensation.
• Comprehensive benefits package.
• Flexible work environment that supports work-life balance.
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