Business Impact Manager – Strategy, Transformation & AI in London

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

Role Purpose

Help shape how Oliver Wyman delivers its most important regional priorities across Europe.

• Your Day-to-Day
• Drive strategic initiatives across Europe

Lead the planning and delivery of high-priority regional initiatives from mobilisation through implementation.

Translate strategic priorities into structured workplans, governance frameworks and delivery roadmaps while proactively managing risks, dependencies and milestones.

Success looks like: initiatives remain on track, stakeholders stay aligned, leadership has clear visibility of delivery.

• Enable effective executive governance

Coordinate regional leadership forums, steering committees and working groups by preparing agendas, executive briefings, decision papers and progress updates.

Maintain clear ownership of actions and ensure timely follow-through across stakeholders.

Success looks like: governance forums support informed decision-making, actions are tracked effectively, momentum is maintained across workstreams.

• Improve operational effectiveness

Identify opportunities to simplify regional processes and introduce scalable operating rhythms that improve transparency, consistency and execution.

Design governance approaches, playbooks and reporting that support sustainable delivery across Europe.

Success looks like: regional processes become simpler, delivery becomes more consistent, teams spend less time navigating process and more time creating value.

• Accelerate AI-enabled ways of working

Support the adoption of AI and productivity tools by coordinating implementation activities, capturing successful use cases and partnering with technology and enablement teams to embed new ways of working across the region.

Success looks like: AI-enabled solutions are adopted effectively, colleagues have practical support to embrace new tools, measurable productivity improvements are realised.

• Drive communication, engagement and collaboration

Develop clear communications, leadership updates and change messaging that help colleagues understand regional priorities and support successful implementation.

Build trusted relationships across Markets, Industries, Capabilities and corporate functions to enable collaboration and alignment.

Success looks like: stakeholders remain informed, change initiatives gain traction, regional priorities are clearly understood.

• Strengthen the Business Impact Team

Actively contribute to the continued development of the Europe Business Impact Team by sharing best practices, supporting colleagues, contributing to team initiatives and helping establish consistent ways of working across the region.

Success looks like: stronger collaboration, greater consistency, continuous improvement across the BIT.

Skills & What You’ll Bring To The Team

• At least 5 years’ experience managing complex strategic initiatives, PMOs or transformation programmes within professional services or similarly fast-paced environments.
• Curiosity about AI and emerging technologies, with practical experience—or a strong interest—in applying them to improve productivity, collaboration and decision-making.
• Strong project and programme management capability, including planning, governance, stakeholder coordination, dependency management and risk mitigation.
• Excellent written and verbal communication skills with the ability to prepare executive presentations, briefing papers and decision materials for senior stakeholders.
• Strong analytical capability and confidence translating data into meaningful insights and recommendations.
• The ability to influence and build trusted relationships across functions, geographies and seniority levels.
• Experience balancing multiple priorities while maintaining high standards of delivery with limited oversight.
• What Will Make You Stand Out
• Experience supporting senior regional leadership teams within a matrixed organisation.
• Exposure to consulting or professional services environments.
• Experience leading AI-enabled transformation or technology adoption initiatives.
• Familiarity with project management platforms, collaboration technologies or productivity tools that improve programme delivery.
• Experience working across multiple European markets and cultures.
• Working model and location
• This is a Europe-based hybrid role. The colleague may be based in any Oliver Wyman office in Europe and is expected to meet local office and togetherness requirements.
• The role may require occasional travel within Europe for leadership meetings, workshops, programme mobilisation or priority initiatives.
• The role involves working with stakeholders across multiple European locations and time zones, and requires responsiveness to ad-hoc, business-critical requests.
• Living Our Values

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it!

We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions.

If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

At OW, we’re committed to building a diverse team, and we recognize that uncertainty about the relevance of one’s qualification and experience may deter some talented candidates from applying.

If you feel you don’t meet every requirement, we’d love to hear from you nonetheless!

If you require adjustments during the recruitment process, we are happy to discuss it with you.

Find more about our Values and Firm Inclusion Stance.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.

With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman. com, or follow us on Linked In and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.

If you have a disability that may require reasonable adjustments, please contact us at

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.

Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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