People Experience Manager (PM focus) in City of London

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle.

The Opportunity:

People Experience is a critical performance enabler for our business. As the People Experience Manager, you will play a pivotal role in shaping the day-to-day experiences of our colleagues across the globe. This is an exciting opportunity to contribute directly to Oliver Wyman’s culture, ensuring that our people feel valued, supported, and empowered to do their best work. In this role, you will partner closely with leaders and teams across multiple regions, acting as a champion for our values and a catalyst for positive change. You will help drive initiatives that foster engagement, inclusion, and well-being—ensuring that we embed a consistent approach to positive culture and investment of our values and centre people in everything that we do.

As a key member of the team that powers our firm’s culture, you’ll help elevate the experience of every colleague, every day. Beyond designing, developing, and delivering flagship global programs, you will help drive innovation—creating and piloting new initiatives that regional teams can adopt and tailor to their needs. This is a unique chance to join a passionate, high-impact team at the heart of our global organization. You’ll gain exposure to senior leaders, work on high-profile strategic projects, and develop your expertise in people experience and organizational culture.

Please Note: Oliver Wyman operates a hybrid working policy and we will require the successful candidate to work from the London office at least 60% of the time.

Key Responsibilities:

• Initiate, scope, and deliver a portfolio of People Experience (PX) projects and programmes, including but not limited to activities that support working parents, wellbeing, colleague engagement and marketing.
• Manage processes to make updates and suggest and co-deliver updates to the curriculum and supporting materials for The Culture Academy.
• Engage with a group of volunteer colleagues who are passionate about our culture and values for Culture Champions.
• Support the delivery of the Values-Driven Leadership (VDL) initiative across different teams and locations to drive higher engagement with, understanding of and adherence to the firm’s values.
• Own the end-to-end process for the Inclusion and Culture Awards including annual review, updates and development of the awards.
• Own the end-to-end process for the Inclusion and Culture Festival including annual review, updates and development of the festival.
• Develop, deliver, and support strategic communications and engagement plans for key PE initiatives, tailoring messaging style and approach to different levels of seniority and diverse audiences to achieve maximum impact.
• Create and implement toolkits, presentations, and surveys to enhance colleague engagement and drive broad participation in PE programs.
• Partner proactively with regional teams and leadership, providing actionable advice and insights, and translating people experience, leadership, and culture concepts into clear recommendations and activities that drive results.
• Support the budget management process for the PX function.

Skills and Attributes:

• Self-starter with a bias towards action, comfortable navigating ambiguity and working within a small team that leads major, high-visibility, global initiatives.
• Well-developed ownership mindset understanding when to be proactive and make decisions versus seeking inputs from others.
• Able to work across multi-disciplinary teams demonstrating comfort with leading as well as dynamic subordination as appropriate.
• Strong communicator, able to convey messages confidently and credibly at all levels (written, verbal, presentations), tailoring style and strategies to different audiences including senior leaders and cross-functional groups.
• Highly organized and detail-oriented, demonstrating rigour in quality control, monitoring, measurement, and tracking across communications and project delivery with a particular emphasis on project and program management underpinned by active risk management and contingency planning.
• Demonstrable analytical and modelling skills – ability to manipulate, present and interpret large datasets both quantitative and qualitative.
• Strong team player who embraces shared consciousness and collective impact and success.
• Adaptable and flexible, embracing change and prioritizing effectively to meet evolving stakeholder needs and deliver results in a fast-paced, deadline-driven and dynamic environment.
• Collaborative, building strong relationships across teams, regions, and functions to mobilize action and deliver key global initiatives.
• Critical thinker, anticipating and identifying risks and able to provide clear, actionable insights and recommendations to inform decision-making and progress in light of obstacles.
• Creative and people-centric, driving engaging communications and innovative approaches that empower colleagues and maximize initiative impact.
• An empathetic future leader who champions and role models service excellence and an improvement-driven culture, proactively seeking opportunities to enhance efficiency and service and product quality.

Experience Required:

• Minimum of five years’ experience in a corporate (ideally professional services) environment.
• Demonstrable, advanced project and program management experience: Proven ability to manage multiple complex projects/programs simultaneously delivering results independently and on time in fast-paced environments.
• Experience scoping and launching projects from scratch, tracking, measuring, and delivering on KPIs.
• Technical experience: Demonstrable high proficiency in the full Microsoft Office suite for communications, reporting and presentations.
• Excel: Experience building and managing spreadsheets to track project progress, conduct data analysis and generate actionable insights.
• Word: Experienced in drafting high-quality reports and communications, using advanced formatting and document structuring to ensure clarity and professionalism.
• PowerPoint: Accomplished slide writer, able to develop clear, visually engaging, and persuasive presentations for both senior leadership and broad colleague audiences.
• Outlook: Skilled in efficient diary management, meeting scheduling, tracking event acceptance, and preparing polished communications.
• Experience leveraging AI tools to optimize work and drive efficiencies.
• Demonstrated commitment to advancing an inclusive, high-performing, values-led culture.

Why Join Us?

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm. We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting. Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.