Assistant Human Capital Manager (maternity cover till the end of 2025)

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

The Opportunity: As Assistant Human Capital Manager, you will be part of the HC Operations team that delivers proactive and business-focused HC advice and services for the UK and Ireland (a headcount circa 700). This is a fixed term contract starting as soon as possible and lasting till the end of 2025. The role has an employee relations focus, but other responsibilities include performance management support, program, policy and procedure development and implementation. The role entails working closely with the MMC shared service providers for payroll and benefits escalations. The hours for this role are 9am-6pm, including one hour for lunch. This is a hybrid role that will require a presence in the London office at least 3 days per week.

Key Responsibilities:

• Consulting with management/stakeholders and providing support and daily HC guidance.
• Providing counsel on complex employee relations matters.
• Managing ER case work from end to end, providing pragmatic advice and guidance.
• Delivering training and coaching on ER related matters.
• Providing HC policy guidance.
• Being the point of escalation for the HC Coordinators and the HC Generalist on complex operational issues.
• Driving continuous improvement in ER policies and processes, ensuring they remain fit for purpose.
• Coaching and upskilling managers in handling employee relations matters confidently and effectively.
• Managing flexible working requests and appeal proceedings from end to end.
• Updating Policies & Procedures as needed.
• Supporting on internal and external audits.
• Supporting HR leadership on projects as required.

Required Experience:

• Previous Human Resources experience within a HR Manager or Business partner capacity.
• Strong employee relations experience. Previous experience working in a professional services environment preferred, but previous experience from another large company will also be considered.
• You’ll have the ability to be productive, flexible and to simultaneously manage multiple project priorities in a complex, performance-driven environment.
• You will be educated to at least Bachelor’s degree level.
• You will be CIPD qualified at a level 7.
• Strong proficiency in Microsoft Office, particularly in Word, Excel and PowerPoint is required.
• Experience in Workday is desirable.

Your Skills and Attributes:

• You’ll be driven to provide a high level of service in a fast-paced environment.
• You work effectively autonomously and in a team environment.
• Strong client relationship skills; the ability to establish positive, cooperative working relationships, both internal and external are essential.
• Strong written and verbal communication skills, as well as good problem-solving skills and professional judgment are expected.
• You’ll be a self-starter with a strong work ethic and an ability to work with minimal oversight.
• You’ll have the ability to professionally represent the department and the company and serve as a role model to all employees, exemplifying Oliver Wyman Values.

Why join us at Oliver Wyman?

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do. We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us.

We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion. We believe that to create a true meritocracy we need to remove artificial barriers to opportunity. We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.

We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one’s workload must be sustainable. We seek balance for ourselves and our colleagues.