At a Glance
- Tasks: Manage customer orders and ensure timely updates and deliveries.
- Company: Join a leading valve technology company with over 45 years of innovation.
- Benefits: Competitive salary, healthcare support, pension scheme, and career development opportunities.
- Other info: Enjoy a supportive work environment with long service awards and increased leave.
- Why this job: Be part of a dynamic team making a real impact in critical industries.
- Qualifications: Customer-focused, proactive, and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Location: Knutsford, Parkgate Industrial Estate
Working Hours: Mon-Fri, 8:30am to 5pm. 40 hours per week (Office Based)
About Us: With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives.
What You’ll Be Doing:
- Ensuring customers have an up-to-date status for their order regularly
- Responding to customer e-mails / phone calls in a timely manner of 24 hours or less
- Reviewing order status and ensuring timely picks to meet on time delivery
- Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date.
- Liaising with Customer Inspectors
- Facilitating schedule of orders and resolving issues
- Providing updates to third party inspectors on open Inspection
What You’ll Bring:
- Customer-focussed
- Have a pro-active approach to your work and be able to use your own initiative, driving orders through the system.
- Clear and professional communication skills
- Will need to be passionate about your role and provide excellent customer service and on-time delivery.
- Experience in a manufacturing/production environment would be an advantage, although not essential.
- Be able to stay calm when dealing with customer complaints in challenging situations
- Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.
- Have the ability to multitask and manage your own time.
- Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.
- Reliability and a detail-oriented approach.
- Be a pro-active team player with a positive attitude and willingness to learn.
- Have good numeracy, literacy and communication skills.
What’s On Offer:
- A competitive salary
- Access to an Employee Assistance Programme, offering free and confidential support.
- A company pension scheme to help you plan for the future.
- Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check-ups, optical care, physiotherapy, and more.
- Training opportunities to support your career development.
- Long service awards, recognising your continued commitment.
- Increased annual leave based on length of service.
Customer Order Expeditor in Knutsford employer: Oliver Valves
As a Quality Certification Technician at our valve manufacturing facility, you will be part of a dynamic team that values precision and collaboration. We offer competitive salaries, a supportive work culture that encourages professional growth, and opportunities to enhance your skills in a thriving industry. Join us in a location known for its innovation and commitment to quality, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Expeditor in Knutsford
✨Tip Number 1
Get to know the company inside out! Research Oliver Valves and understand their products, values, and recent achievements. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and order management. Think of examples from your past experiences that showcase your skills in handling challenges and delivering excellent service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Order Expeditor in Knutsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Order Expeditor role. Highlight any relevant experience in customer service, manufacturing, or logistics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Use concise language and check for any typos or errors. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Oliver Valves
✨Know the Company Inside Out
Before your interview, take some time to research Oliver Valves. Understand their products, their market position, and recent achievements like the Kings Award for Industry. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Customer Order Expeditor, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you've successfully handled customer inquiries or complaints. Highlight your proactive approach and ability to stay calm under pressure, as these traits are crucial for the role.
✨Be Ready to Discuss Multitasking
This role requires juggling multiple tasks and coordinating with various departments. Think of specific instances where you've managed several responsibilities at once. Be prepared to discuss how you prioritise tasks and ensure timely delivery, as this will show your potential employer that you can handle the demands of the job.
✨Familiarise Yourself with MRP Systems
Since proficiency with MRP systems is important for this position, brush up on your knowledge of these systems before the interview. If you have experience using them, be ready to discuss how you've utilised these tools to improve order processing or efficiency in previous roles.
