Customer Care in Knutsford

Overview

We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford. This is an exciting time to join the fastest growing and most successful family-owned valve manufacturer in the UK.

About Us With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the Queens Award and more recently the Kings Award for Industry. We’re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives.

Responsibilities

• Ensuring customers have an up-to-date status for their order regularly.
• Responding to customer e-mails / phone calls in a timely manner (24 hours or less).
• Reviewing order status and ensuring timely picks to meet on-time delivery.
• Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promised date.
• Liaising with Customer Inspectors and providing updates to third-party inspectors on open inspections.
• Facilitating schedule of orders and resolving issues.

What You’ll Bring

• Customer-focused and pro-active with the ability to use your own initiative, driving orders through the system.
• Clear and professional communication skills.
• Passionate about your role with a commitment to excellent customer service and on-time delivery.
• Experience in a manufacturing/production environment is advantageous but not essential.
• Ability to stay calm when dealing with customer complaints in challenging situations.
• Proficiency with MRP systems and Excel/Word, with strong analytical skills.
• Ability to multitask and manage your own time.
• Ability to question why deliveries cannot be achieved and consider alternative actions to meet goals.
• Reliability and a detail-oriented approach.
• Pro-active team player with a positive attitude and willingness to learn.
• Good numeracy, literacy and communication skills.

What’s On Offer

• A competitive salary.
• Access to an Employee Assistance Programme, offering free and confidential support.
• A company pension scheme to help you plan for the future.
• Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check-ups, optical care, physiotherapy, and more.
• Training opportunities to support your career development.
• Long service awards, recognising your continued commitment.
• Increased annual leave based on length of service.

Hours of work are 40 hours over Monday to Friday, 8:30am till 5pm.