We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford. This is an exciting time to join the fastest growing and most successful family-owned valve manufacturer in the UK. About Us With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives. What You’ll Be Doing * Ensuring customers have an up-to-date status for their order regularly * Responding to customer e-mails / phone calls in a timely manner of 24 hours or less * Reviewing order status and ensuring timely picks to meet on time delivery * Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date. * Liaising with Customer Inspectors * Facilitating schedule of orders and resolving issues * Liaising with Customer Inspectors * Providing updates to third party inspectors on open Inspection What You’ll Bring * Customer-focussed * Have a pro-active approach to your work and be able to use your own initiative, driving orders through the system. * Clear and professional communication skills * Will need to be passionate about your role and provide excellent customer service and on-time delivery. * Experience in a manufacturing/production environment would be an advantage, although not essential. * Be able to stay calm when dealing with customer complaints in challenging situations * Be proficient with MRP systems and Excel/Word and evidence strong analytical skills. * Have the ability to multitask and manage your own time. * Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals. * Reliability and a detail-oriented approach. * Be a pro-active team player with a positive attitude and willingness to learn. * Have good numeracy, literacy and communication skills. What’s On Offer? * A competitive salary * Access to an Employee Assistance Programme, offering free and confidential support. * A company pension scheme to help you plan for the future. * Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check-ups, optical care, physiotherapy, and more. * Training opportunities to support your career development. * Long service awards, recognising your continued commitment. * Increased annual leave based on length of service. Hours of work are 40 hours over Monday to Friday, 8:30am till 5pm
