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For Companies At a Glance
- Tasks: Ensure customer orders are processed smoothly and keep clients updated.
- Company: Join the UK's fastest growing family-owned valve manufacturer.
- Benefits: Competitive salary, healthcare support, pension scheme, and career training.
- Why this job: Be part of a dynamic team making a real impact in manufacturing.
- Qualifications: Customer-focused with strong communication and multitasking skills.
- Other info: Enjoy a supportive work environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Role: Customer Order Expeditor
Location: Knutsford, Parkgate Industrial Estate
Working Hours: Mon-Fri, 8:30am till 5pm. 40 hours per week (Office Based)
We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford. This is an exciting time to join the fastest growing and most successful family-owned valve manufacturer in the UK.
About Us
With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives.
What You’ll Be Doing
- Ensuring customers have an up-to-date status for their order regularly
- Responding to customer e-mails / phone calls in a timely manner of 24 hours or less
- Reviewing order status and ensuring timely picks to meet on time delivery
- Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date.
- Liaising with Customer Inspectors
- Facilitating schedule of orders and resolving issues
- Providing updates to third party inspectors on open Inspection
What You’ll Bring
- Customer-focused
- Have a pro-active approach to your work and be able to use your own initiative, driving orders through the system.
- Clear and professional communication skills
- Will need to be passionate about your role and provide excellent customer service and on-time delivery.
- Experience in a manufacturing/production environment would be an advantage, although not essential.
- Be able to stay calm when dealing with customer complaints in challenging situations
- Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.
- Have the ability to multitask and manage your own time.
- Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.
- Reliability and a detail-oriented approach.
- Be a pro-active team player with a positive attitude and willingness to learn.
- Have good numeracy, literacy and communication skills.
What’s On Offer?
- A competitive salary
- Access to an Employee Assistance Programme, offering free and confidential support.
- A company pension scheme to help you plan for the future.
- Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check-ups, optical care, physiotherapy, and more.
- Training opportunities to support your career development.
- Long service awards, recognising your continued commitment.
- Increased annual leave based on length of service.
Hours of work are 40 hours over Monday to Friday, 8:30am till 5pm.
Customer Order Expeditor Production · Knutsford, UK - Oliver Valvetek Limited employer: Oliver Valves Group
Contact Detail:
Oliver Valves Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Expeditor Production · Knutsford, UK - Oliver Valvetek Limited
✨Tip Number 1
Get to know the company! Research Oliver Valvetek Limited and understand their values, products, and recent achievements. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and different departments, being clear and professional in your speech is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues or improved processes. This will demonstrate your proactive approach and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Oliver Valvetek Limited.
We think you need these skills to ace Customer Order Expeditor Production · Knutsford, UK - Oliver Valvetek Limited
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Order Expeditor role. Highlight your customer service skills and any relevant experience in manufacturing or production. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your ability to convey information effectively. Whether it’s through your writing style or examples of past experiences, let us know how you keep customers informed and happy.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, share examples of how you've proactively solved problems or improved processes in previous roles. This will show us that you’re ready to hit the ground running with us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team at Oliver Valvetek.
How to prepare for a job interview at Oliver Valves Group
✨Know the Company Inside Out
Before your interview, take some time to research Oliver Valvetek Limited. Understand their products, values, and recent achievements like the Kings Award for Industry. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Care Skills
Since the role is all about customer care, be ready to share specific examples of how you've handled customer inquiries or complaints in the past. Highlight your proactive approach and ability to stay calm under pressure, as these traits are crucial for success in this position.
✨Demonstrate Your Multitasking Ability
The job requires managing multiple tasks simultaneously, so prepare to discuss how you prioritise and organise your workload. You might want to mention any tools or methods you use to keep track of orders and deadlines, especially if you're familiar with MRP systems.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they measure success in the Customer Care department. This shows you're genuinely interested and eager to contribute.
