Social Media Manager London, England, United Kingdom

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

About the Role

You know what’s the latest trend on TikTok. You know where the name “Instagram” comes from. In short, you’re a social media GOAT—an idea generating, trend identifying, wordsmithing, conversational powerhouse who loves getting down in the trenches at the front line of audience interaction and content creation.

What You Will Be Doing

• Listening and Engagement

• Listen and respond to relevant consumer comments and questions
• Provide on‑brand responses to influencer and consumer @mentions
• Identify opportunities for the brand to surprise and delight its audience
• Manage and nurture a network of brand advocates, identifying key engagement opportunities in organic planning and growing communities

• Monitor feeds for relevant opportunities to inject the brand into culture
• Spot new influencer opportunities
• Track trending topics and identify reactive content opportunities
• Write copy for organic posts and paid/dark content
• Collaborate with the Content Creators in content planning and creation (photoshoots for video and stills production)
• Champion platform best practice across all content developed for your brand—ensuring content is platform native
• Collaborate with local influencer agencies and brand teams for influencer‑led content planning and creation

• Receive and interrogate briefs from clients and support in brief development to creative teams and other partners
• Drive social media performance of social channels against KPIs through data insights, social first strategy, platform best practice and content optimisation
• Help to craft Tone of Voice guidance for FAQ and copy for brand’s social channels
• Support in development of social channel strategy workstreams
• Plan and create social content calendars
• Present content ideas and brand social strategy to clients

What You Need to Be Great in This Role

• This job is best suited to an individual with at least 3 years of experience working in an agency or client side on brand marketing through social media
• A well‑rounded creative individual who is always innovating, initiating, and creating
• Be responsive to cultural zeitgeist which provides an opportunity to tell our brand’s story
• Level‑headed, strategic thinker
• Entrepreneurial and proactive – ability to spot opportunities to create content and help clients achieve their business ambitions
• You’re passionate about the Home Care category

Our values shape everything we do:

• Be Imaginative to push the boundaries of what’s possible
• Be always learning and listening to understand
• Be actively pro‑inclusive and anti‑racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.