Social Account Manager New London, United Kingdom

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

About the role

This is a delivery‑critical role in a high‑volume, always‑on studio environment. You'll manage incoming briefs, coordinate across internal teams, and act as a key point of contact for the client on social content delivery — ensuring expectations are understood, timelines are met, and nothing falls through the gaps. As Social Account Manager, you'll be at the centre of delivery — the connective tissue between client, strategy, and content teams. You'll own day‑to‑day workflow management, keep communication clear and proactive, and ensure work moves from brief to output without unnecessary friction. Based in London on a hybrid basis, you'll work closely with Social Strategists, Content Creators, Designers, and Data Analysts to keep the studio running smoothly. We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the recruitment process.

Success in this role looks like smooth, efficient delivery with clear ownership at every stage, a team that knows its priorities, and a client that feels confident and well‑supported.

What you will be doing

• Day‑to‑Day Account Management: Act as a primary point of contact for the client on social content delivery, managing communications clearly and proactively. Ensure client expectations are understood, managed, and delivered against — raising risks or changes in scope early. Build a reliable, trust‑based relationship with client stakeholders through consistent, clear communication.
• Workflow and Delivery Management: Own the end‑to‑end content workflow, from brief intake through to delivery and approval. Coordinate across Strategy, Content, Design, and Social teams to ensure briefs are clear, timelines are realistic, and work progresses without delays. Monitor delivery across workstreams and flag blockers before they become problems.
• Briefing and Quality Control: Support the translation of client requests into clear, actionable internal briefs — ensuring briefs align with strategy, are fit for platform, and contain all necessary information. Review outputs against briefs before sharing with the client, ensuring quality standards and expectations are met at each stage.
• Multi‑Market Coordination: Manage content delivery across markets, ensuring adaptations are tracked and delivered correctly. Capture local market requirements early in the process and keep teams aligned on market‑specific priorities and timelines.
• Planning and Prioritisation: Support weekly and daily content planning, balancing always‑on output, campaign work, and reactive requests. Help the team prioritise effectively in a fast‑changing environment, ensuring capacity and delivery expectations are aligned.
• Stakeholder Alignment: Work closely with Social Strategists, Creator Lead, Content team, Data Analysts, and client stakeholders to ensure everyone is aligned on priorities, progress, and next steps. Maintain clear ownership across workstreams — no gaps in communication, no ambiguity on who is responsible for what.
• Performance and Feedback Loop: Work with Data and Social teams to track content performance and ensure learnings are fed back into future briefs and delivery planning. Support a culture of continuous improvement by making performance insight accessible and actionable for the wider team.
• Process and Ways of Working: Support the implementation and improvement of studio workflows, approval processes, and SLAs. Proactively identify bottlenecks, risks, and inefficiencies — and suggest practical solutions to keep delivery on track.
• Budget and Financial Administration: Track and report on content production spend at a project level, supporting accurate budget management across the studio. Raise purchase orders and support invoice processing alongside the production team, escalating discrepancies promptly.

What you need to be great in this role

• Proven experience in account management, project management, or social and digital delivery — ideally across consumer or FMCG brands.
• Demonstrated ability to manage multiple workstreams simultaneously, prioritise under pressure, and maintain strong attention to detail across timelines and process.
• Background in fast‑paced agency, in‑house, or studio environments where high‑volume output is the norm.
• Strong written and verbal communication skills, with the ability to manage client expectations clearly, provide direction to internal teams, and bring clarity in fast‑moving situations.
• Comfortable translating between client needs and internal delivery realities without losing either perspective.
• Experience working across creative, strategy, data, and client teams — collaborative in approach, with a track record of keeping cross‑functional work aligned and progressing.
• Comfortable navigating ambiguity and helping teams land on clear next steps.
• Experience supporting project‑level budget tracking and financial administration, including purchase orders and invoice processing.
• Proficiency with Gen AI tools relevant to account management and delivery — including tools that support planning, brief writing, communication drafting, and workflow management.
• Experience building personal AI‑assisted workflows to improve efficiency and reduce manual administrative load.
• Agentic approach to delivery challenges: able to break down complex workstreams, identify the most efficient path forward, and execute with clarity and consistency.
• Ability to critically evaluate AI‑generated outputs and apply sound human judgement before sharing or acting on them.
• Experience in multi‑market environments or embedded in‑house or agency studio models.
• Familiarity with social publishing workflows and content approval processes.
• Experience coordinating influencer or creator‑led campaigns.
• Formal qualifications are welcome but not required. Equivalent experience counts, whether gained through work, study, volunteering, or self‑directed learning.

Our values shape everything we do: Be Imaginative to push the boundaries of what’s possible. Be always learning and listening to understand. Be actively pro‑inclusive and anti‑racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.