At a Glance
- Tasks: Manage exciting retail projects and ensure stores open on time with impactful marketing.
- Company: Join OLIVER, a forward-thinking company committed to inclusivity and sustainability.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Embrace AI tools and contribute to sustainability goals while building your career.
- Why this job: Be at the heart of retail innovation and make a real difference in store openings.
- Qualifications: Experience in retail or marketing, strong organisational skills, and a collaborative mindset.
The predicted salary is between 35000 - 45000 £ per year.
Location: London, United Kingdom
About the role
As Senior Account Executive within the Projects Team, you support the effective delivery of store opening projects and retail marketing activations across Europe, working within established processes and cross‑functional stakeholder frameworks. You track store project timelines, coordinate across merchandising, visual merchandising, store development, and market teams, and ensure each new store is set up correctly from a retail marketing perspective. You manage in‑store communication (ISC) and window order production and delivery with precision, and onboard new stores into European systems and processes for future campaign execution. This collaborative, detail‑orientated role sits at the operational heart of a high‑profile retail partnership. You work across a complex stakeholder landscape and play a direct role in ensuring stores open on time, on concept, and ready to activate.
What you will be doing
- Track the store projects list, maintaining a clear understanding of affected stores, timelines, and interdependencies across the EU retail portfolio.
- Follow the store opening process guide for each project, ensuring full alignment with all relevant stakeholders including merchandising, visual merchandising, store development, market teams, and global functions.
- Brief retail marketing functions in markets on their roles, responsibilities, and project processes in line with the RACI model.
- Follow the opening product allocation and visual merchandising microplan to ensure each store receives the right mix of retail marketing tools in line with master orders.
- Review floorplans, furniture, and VM orders to confirm the latest store concept features and upcoming marketing campaigns are fully executable across windows, launch zones, and category areas.
- Manage the creation, production, and delivery of ISC and window orders with accuracy and attention to detail.
- Collect all activation information from local teams three weeks prior to each target opening date, ensuring timely input and clear communication.
- Train local teams on the new store concept, ensuring they are ready to operate from a marketing perspective, that campaigns launch on time, and that any snagging issues are followed up.
- Onboard new stores and their details into all European systems and processes to support future campaign execution.
- Build and maintain strong working relationships across a wide stakeholder network, including Cluster Retail Marketing, Europe Omni‑channel VM, DTC Merchandising, Field Teams, Business Unit Comms Teams, Global VM and ISC, agencies, and vendors.
Qualifications
- Experience in a retail or marketing environment, with a solid understanding of how retail marketing and store operations work in practice; familiarity with visual merchandising is a strong advantage.
- Strong organisational skills with the ability to manage your own workload across multiple concurrent projects in a fast‑paced environment.
- Excellent attention to detail across project tracking, order management, documentation, and stakeholder communication.
- Good working knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
- Confident communicator with the ability to engage clearly and professionally with senior clients and a broad range of internal and external stakeholders.
- Ability to work across teams and functions in a non‑siloed, collaborative way.
- Professional proficiency in English is essential; additional proficiency in German, Spanish, French, or other European languages is a valuable asset.
Gen AI and Agentic Thinking
- Basic proficiency with Gen AI tools relevant to account management and marketing administration, with curiosity about how AI can improve the quality and efficiency of day‑to‑day work.
- Willingness to develop prompting skills and explore AI‑assisted workflows as part of a team that leads on AI adoption.
- Agentic mindset: able to break down tasks, prioritise effectively, and find practical solutions when challenges arise.
- Openness to critically evaluating AI outputs and applying sound judgment before acting on them.
Formal qualifications are welcome but not required. Equivalent experience gained through work, self‑directed learning, or other routes is equally valued.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Retail Account Manager London, United Kingdom employer: Oliver UK Group
At OLIVER, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through our inclusive environment, where diverse talents are nurtured, and opportunities for professional development abound. With a focus on sustainability and a strong emphasis on teamwork, we ensure that every team member plays a vital role in delivering impactful retail marketing solutions across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Account Manager London, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Retail Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your organisational prowess and attention to detail. Share examples of how you've successfully managed multiple projects in fast-paced environments – it’s what they’re looking for!
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply – reach out to someone in the company. A quick message expressing your interest can set you apart from the crowd and show that you’re genuinely keen on the role.
✨Tip Number 4
Prepare for interviews by researching the company’s recent projects and marketing strategies. We want to impress them with our knowledge and enthusiasm for their work. Tailor your responses to show how your experience aligns with their needs!
We think you need these skills to ace Retail Account Manager London, United Kingdom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Account Manager role. Highlight your experience in retail marketing and project management, and show us how your skills align with what we're looking for.
Show Off Your Organisational Skills:Since this role involves juggling multiple projects, give us examples of how you've successfully managed your workload in the past. We want to see your attention to detail and ability to keep everything on track!
Communicate Clearly:In your application, demonstrate your communication skills. Whether it's through your writing style or how you present your experiences, we want to see that you can engage effectively with various stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Oliver UK Group
✨Know Your Projects Inside Out
Before the interview, make sure you understand the store opening process and the key stakeholders involved. Familiarise yourself with the timelines and interdependencies across the EU retail portfolio so you can discuss how you would manage these effectively.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational skills. Think of times when you successfully managed multiple projects simultaneously, and be ready to explain how you kept everything on track while maintaining attention to detail.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your experience with retail marketing and visual merchandising. Be prepared to engage with the interviewer as if they were a senior client, showcasing your professional communication skills.
✨Embrace AI and Innovation
Since the role involves using Gen AI tools, come prepared to discuss your familiarity with these technologies. Share any experiences where you've used AI to improve efficiency or solve problems, and express your willingness to learn more about AI-assisted workflows.
