Senior Social Media Ops Manager London, United Kingdom in Kingston

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

About the role

This global digital operations role focuses on turning the client’s global social strategy into consistent, high‑quality execution across markets. It enables alignment and operational discipline across local and regional teams, delivering distinctive, on‑brand social activity at scale. This role is not a primary strategist or content creative lead; rather, it is the operational engine that ensures brand alignment, content pillar fidelity, planning discipline, and delivery across priority markets. This role will primarily focus on global digital and social operations and cross‑market coordination; occasionally, you may provide light hands‑on social media support (e.g., scheduling, simple community management overflow, or brief content edits).

What you will be doing:

• Sit in the global team with strong interface into local market and regional digital and social teams.
• Operate as a programme manager across markets (particularly priority EU markets such as France, Turkey, Benelux, Poland, and Spain), bringing planning, reporting and governance together.
• Act as the operational lead for the Social Hub across priority markets, ensuring harmonised reporting, creative alignment, and content planning.
• Own cross‑market planning processes, timelines and delivery governance to ensure consistent execution to global strategy and content pillars.
• Act as the day‑to‑day coordinator between global channels, regional teams and local markets to remove blockers, escalate issues and keep programmes on track.
• Manage stakeholder expectations and maintain clear documentation of ways of working, approvals and content pipelines.
• Maintain and evolve content calendar frameworks and planning templates to create visibility and alignment across markets.
• Ensure cadence and scheduling discipline for always‑on and campaign activity across Instagram, TikTok and emerging social platforms.
• Support local markets to adapt and repurpose global assets while maintaining brand and tone‑of‑voice consistency.
• Work with the Senior Social Media Manager to support the global social media channel for Instagram, TikTok and emerging platforms as required.
• Collaborate with key EU markets and play an active role in integrating local paid marketing plans with social media content.
• Be at the forefront of culture with social listening and always have your finger on the pulse of what is relevant for our target Gen Z audience.
• Operationally lead the Social Hub initiative across priority markets: coordinate planning, harmonise reporting, align creative, and enable cross‑market learnings.
• Support markets to deliver social activity with distinctiveness and in line with agreed KPIs, providing practical guidance and templates.
• Use native and third‑party reporting tools to extract performance data, produce harmonised dashboards and translate insights into actionable recommendations.
• Diagnose performance trends, identify gaps or risks in execution and propose optimisation opportunities across creative, cadence or paid/organic integration.
• Brief, coordinate and manage agencies and external partners operationally (creative, influencer, media) to ensure delivery against timelines and quality standards.
• Manage partnership activations and giveaways end‑to‑end operationally, ensuring governance and contract/asset management where required.
• Build and maintain governance, approval workflows and version controls to reduce risk and increase speed to market.
• Identify operational efficiencies, tooling or capability improvements to evolve the social set‑up (e.g., greater integration of measurement/insights/media).

What you need to be great in this role:

• At least 3 + years’ experience in digital marketing, social media, or influencer marketing (brand or agency), with demonstrable experience in multi‑market or regional coordination.
• Strong programme/project management skills, able to manage complex cross‑market workstreams and competing priorities.
• Hands‑on social experience and credibility: deep understanding of social platforms (especially TikTok and Instagram), content formats, and what “good” execution looks like.
• Experience with social publishing and analytics tools (native platforms and/or tools such as Hootsuite, Later, Sprinklr or similar).
• Comfortable extracting and interpreting data to create actionable insights and clear reporting for international audiences.
• Excellent stakeholder management and communication skills; confident presenting to senior and cross‑functional audiences.
• Proactive ownership mindset, resilient under pressure, and able to work autonomously across a matrixed organisation.
• Comfortable working across international teams; additional European language skills are advantageous.
• Highly organised, detail‑oriented and process‑driven.
• Strategic yet pragmatic: able to translate strategy into operational plans.
• Collaborative and influential: builds strong relationships across internal and external teams.
• Curious about culture and trends with a keen eye for what will resonate with Gen Z and younger audiences.

OLIVER, a part of the Brandtech Group, is an equal‑opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.