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For Companies At a Glance
- Tasks: Manage customer communications and ensure they align with business objectives.
- Company: Join OLIVER, a leader in bespoke marketing solutions and AI innovation.
- Benefits: Inclusive workplace, growth opportunities, and commitment to sustainability.
- Why this job: Be part of a creative team transforming communication strategies for top brands.
- Qualifications: Strong communication skills and ability to manage multiple priorities.
- Other info: Dynamic environment with a focus on continuous improvement and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Assistant Operational Communications Manager
Birmingham, England, United Kingdom
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As part of The Brandtech Group, we are at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Assistant Operational Communications Manager
Location: Birmingham, England, United Kingdom
About the role
Working in partnership with our client, we are seeking an Assistant Operational Communications Manager. The role will be within the Customer Communication Centre of Excellence, which is part of the wider Customer, Propositions and Marketing team, based within Wealth Management and Personal Banking (WPB).
This role will support the development and delivery of customer communications, ensuring they are strategically aligned and cohesive. You will be responsible for reviewing communications aligning to the Consumer Understanding outcome of Consumer Duty Regulation and the UK Brand guidelines. The role holder will ensure that high-quality content is produced that drives good outcomes for customers and delivers against business objectives.
What you will be doing
- Managing multiple work streams simultaneously, ensuring communications are delivered coherently to customers, on time and within budget.
- Understanding governance around communications and ensuring our products and services are represented correctly and comply with finance and advertising regulation.
- Support senior team members in delivering communication strategies for priority business areas and projects.
- Proactively identify opportunities to enhance our communication efforts and drive continuous improvement for customers and colleagues.
- Contributing to the planning and prioritisation of communication requests, fully considering the impact on the customer journey.
- Facilitating and managing stakeholder requirements and aligning to the strategy.
- Transforming communication.
What you need to be great in this role
- Strong communication, stakeholder and relationship management skills: you will be managing multiple stakeholders, often with conflicting perspectives.
- Excellent organisational skills, being confident with managing various priorities.
- The ability to multi-task and manage multiple work streams simultaneously.
- Passionate about customers and delivering against customer needs whilst balancing business objectives.
- An enquiring mind and a flair for problem solving.
- The ability to work under pressure to set deadlines.
- Excellent verbal and written skills.
- Developing communication strategies to transform communication.
- Transformation, Communications, Marketing, CRM, Digital, Business Strategy, Analytics or Insights.
Our values
Be imaginative to push the boundaries of what’s possible.
Be always learning and listening to understand.
Be actively pro-inclusive and anti-racist across our community, clients and creations.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Data and application information
When you apply to a job on this site, the personal data contained in your application will be collected by OLIVER and associated entities for recruitment activities, including interviews and evaluations, in accordance with applicable data protection laws. Your data may be transferred to Greenhouse Software, Inc., a cloud services provider, to manage recruitment processes. You have rights regarding access, rectification, erasure, and data portability under applicable law. Further details are provided in the recruitment and privacy notice.
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Assistant Operational Communications Manager Birmingham, England, United Kingdom employer: Oliver UK Group
Contact Detail:
Oliver UK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operational Communications Manager Birmingham, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being articulate and confident can make a huge difference. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and helps us keep track of your progress.
We think you need these skills to ace Assistant Operational Communications Manager Birmingham, England, United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Operational Communications Manager role. Highlight your relevant experience in managing communications and stakeholder relationships, as this will show us you understand what we're looking for.
Showcase Your Skills: We want to see your strong communication and organisational skills shine through. Use specific examples from your past experiences that demonstrate how you've successfully managed multiple work streams or transformed communication strategies.
Be Authentic: Let your personality come through in your application. We value creativity and a passion for customer needs, so don’t be afraid to share your unique perspective and ideas on how to enhance communication efforts.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Oliver UK Group
✨Know Your Stuff
Before the interview, dive deep into OLIVER's mission and values. Understand their unique model of in-house agencies and how they leverage AI technology. This knowledge will help you connect your skills to their needs and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Assistant Operational Communications Manager, strong communication is key. Prepare examples of how you've managed multiple stakeholders or transformed communication strategies in previous roles. Be ready to discuss how you can ensure high-quality content that aligns with business objectives.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you prioritise tasks and manage multiple work streams. Share specific instances where you identified opportunities for improvement in communication efforts, showcasing your proactive approach to problem-solving.
✨Embrace Inclusivity and Sustainability
OLIVER values inclusivity and sustainability, so be prepared to discuss how you embody these principles. Share your thoughts on creating an inclusive environment and any experiences you have with sustainability initiatives. This will resonate well with their company culture.
