Account Director - 12m FTC New London, United Kingdom

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

About the role:

As Account Director, you'll own the client relationship and the delivery engine. Working across brand campaigns, always-on digital content, thought leadership, and event and marketing collateral, you'll be accountable for account health, project governance, stakeholder alignment, and commercial performance. This is a hands‑on senior role that demands both strategic thinking and operational discipline. You'll shape the partnership at a senior level while managing briefs, pipelines, compliance and brand workflows, and budgets with rigour and confidence.

What you will be doing:

• Own the senior client relationship as primary point of contact for the client's marketing and communications team.
• Translate business priorities into clear studio direction and creative briefs.
• Chair status meetings, monthly business reviews, and strategic planning sessions, keeping the studio positioned as a high-value partner.
• Manage client expectations through competing priorities and regulated timelines, without compromising relationships or output quality.
• Proactively identify opportunities to grow the scope of the partnership.
• Lead end-to-end delivery across the full creative portfolio, from brief intake through production, approvals, and final output, across digital, social, print, events, and long-form content.
• Maintain full pipeline visibility, managing SLA frameworks, capacity risks, and project status across all in-flight work.
• Act as the consolidation point for all client feedback before it reaches the creative team.
• Build proactive project roadmaps in partnership with creative leads, supporting monthly planning and forecasting cadences.
• Manage compliance, brand and legal sign-off processes, ensuring all projects requiring regulatory review are flagged, tracked, and closed out with clear audit trails.
• Own account-level budget management: forecasting, purchase orders, spend tracking, and monthly financial reporting.
• Source and coordinate external resources to match delivery capacity with project demand.
• Flag commercial risks early and identify opportunities to grow account revenue.
• Integrate AI tools into project management and account workflows to improve planning efficiency, brief analysis, and status reporting.
• Apply agentic thinking to complex, multi-stakeholder delivery challenges, breaking competing priorities into clear plans and finding efficient paths through ambiguity.

What you need to be great in this role:

• Experience in a senior account management role within a creative agency, in-house studio, or content production environment, working directly with marketing leadership.
• Confidence managing multiple stakeholders with competing priorities, including the ability to challenge, educate, and hold senior stakeholders accountable constructively.
• Familiarity with regulated industries, financial services, insurance, or similar, including compliance workflows, legal approval chains, and audit requirements.
• Fluency in managing high-volume, multi-channel creative portfolios with tight deadlines and competing briefs.
• Hands‑on experience with SLA frameworks, tiered briefing processes, and feedback management protocols.
• Experience coordinating external delivery partners, media, transcreation, and production suppliers, alongside internal creative teams.
• Experience owning account-level budgets: purchase orders, spend reconciliation, and financial reporting to senior stakeholders.
• Confidence identifying and communicating commercial risks early.
• Working knowledge of AI tools that support planning, reporting, or brief analysis in a project management context.
• A structured, adaptable approach to complex problem-solving, able to break multi-stakeholder challenges into clear steps and maintain focus when priorities shift.
• Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

Our values shape everything we do:

• Be Imaginative to push the boundaries of what’s possible.
• Be always learning and listening to understand.
• Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.