At a Glance
- Tasks: Manage housing services, focusing on debt recovery and tenancy support.
- Company: Join a supportive team in Motherwell with a focus on community welfare.
- Benefits: Competitive salary, free parking, and potential for contract extension.
- Other info: Opportunity for growth and collaboration with various agencies.
- Why this job: Make a real difference in people's lives by helping them manage their housing needs.
- Qualifications: Knowledge of debt management and strong communication skills required.
The predicted salary is between 40000 - 49200 £ per year.
Salary up to £44619 (3 month temporary contract - could get extended) Motherwell Free Parking. Oliver Smith Recruitment are working in partnership with our key client in Motherwell to recruit a Housing Officer on a 3 month temporary contract. This role will report directly to the Senior Revenue Officer and will provide a comprehensive housing management service to customers in relation to Debt Recovery and Tenancy Sustainment.
Duties:
- Debt Management
- Have a working knowledge of the legal framework for arrears control and have an awareness of the current Welfare Benefit system.
- Maximise rental income by checking accounts on a regular basis and taking action in line with the Associations arrears policies and procedures.
- Ensure actions completed timeously and recorded appropriately.
- Liaise with local Authority Housing Benefit Departments and the Department of Work and Pensions to assist customers in maximising their income.
- Establish contact with customers and work with them to agree realistic and sustainable re-payment arrangements.
- Record all communications and actions accurately and ensuring GDPR compliance whenever information requests received.
- Keep accurate records, instruct legal action where necessary.
- Take action in line with pre-action requirements.
- Ensure court instructions are authorised and prepared accurately- liaise with the Association’s Solicitors during action.
- Prepare bad debt cases for write off in accordance with policy and procedure.
- Refer customers to appropriate third sector agencies for help and advice.
- Have a pro-active approach to encouraging customers to engage.
- Provide support to customers and work to prevent legal action.
- Maximise take up of benefits by providing advice and information concerning Housing Benefit and other benefits, assisting with the completion of applications and verification of income where appropriate.
- Liaise with the Association’s Income Maximisation Officer and as appropriate with Local Authority Housing Benefit colleagues and DWP.
- Carry out any other relevant duty as may be determined from time to time by the Senior Housing Officer and Housing Manager.
- Tenancy Sustainment
- Work closely with the wider Housing Team to identify possible sustainment issues and work with customers towards solutions.
- Communicate effectively with external agencies and signpost effectively and appropriately to maximise income and minimise debt.
- Adopt a holistic approach to debt management- try to identify underlying issues and vulnerabilities which contribute to customer’s debt and facilitate appropriate intervention.
- Participate in case conferences and work with others to seek alternatives to eviction.
Interviews will be held ASAP at our clients HQ.
Housing Officer in Motherwell employer: Oliver Smith Recruitment
As a Finance Business Partner with our leading global organisation in Glasgow/Motherwell, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive salaries, hybrid working options, and free parking, alongside ample opportunities for professional growth and development within a supportive team environment. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant location that fosters both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Motherwell
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Oliver Smith Recruitment, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Oliver Smith Recruitment and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer in Motherwell
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Oliver Smith Recruitment and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Oliver Smith Recruitment
✨Get to Know Public Sector Values
Before your interview with Oliver Smith Recruitment, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Oliver Smith Recruitment.
