At a Glance
- Tasks: Assist customers, solve problems, and maintain records in a friendly team environment.
- Company: Inclusive company focused on teamwork and support.
- Benefits: Up to £18 per hour, Monday to Friday, with a supportive work culture.
- Other info: Temporary role starting 6th January 2026, with interviews happening ASAP.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 13 - 16 £ per hour.
Up to £18 per hour
9 - 5 Monday to Friday
35 hours per week
Motherwell
Temporary to start 6th January 2026
Oliver Smith Recruitment are working exclusively with our key client in Motherwell to recruit a Customer Service Advisor on a temporary basis. Reporting to the Customer Service Manager, you will be working in an inclusive, friendly team where teamwork and encouragement sit at the very heart of the business.
Duties:
- Setting up and maintaining records on customers
- Assist in the delivery of excellent repairs service
- Engage with contractors and customers including tenants and homeowners
- Problem solve complex repair cases
- Invest and respond to customer complaints
- Entering and maintaining orders
- Handling all customer queries
- General admin duties
Interviews will be held ASAP.
Customer Service Advisor in Motherwell employer: Oliver Smith Recruitment
As a Finance Business Partner with our leading global organisation in Glasgow/Motherwell, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive salaries, hybrid working options, and free parking, alongside ample opportunities for professional growth and development within a supportive team environment. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant location that fosters both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Motherwell
✨Tip Number 1
Get to know the company before your interview! Research their values and culture, especially since teamwork is key for this role. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or complaints, as these are likely to come up in your interview. We want you to shine when discussing your problem-solving skills!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about team dynamics or how they handle customer feedback shows that you’re engaged and ready to contribute to their inclusive environment.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus you’ll be one step closer to joining a friendly team in Motherwell. Let’s get you that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Motherwell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Customer Service Advisor role. We want to see how your skills can shine in our friendly team!
Craft a Catchy Cover Letter:Your cover letter is your chance to show us your personality! Keep it engaging and explain why you’re excited about joining our team in Motherwell.
Showcase Problem-Solving Skills:Since you'll be handling complex repair cases, share examples of how you've successfully solved problems in previous roles. We love a good story!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to find your details and get back to you!
How to prepare for a job interview at Oliver Smith Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling customer queries and problem-solving complex repair cases. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively engaged with customers in the past. Think about times when you resolved complaints or provided excellent service. This will highlight your ability to connect with customers and work well within a team.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Practice responses to questions like 'How would you deal with an unhappy customer?' or 'What steps would you take to resolve a complex issue?' This will help you feel more confident and ready to impress.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
