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- Tasks: Lead a dynamic team in managing customer repayments and ensuring compliance.
- Company: Join a supportive company in Glasgow with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Enjoy a vibrant work culture with a focus on continuous improvement.
- Why this job: Make a real impact by leading a passionate team and delivering exceptional service.
- Qualifications: Energetic leaders with a knack for team management and customer service.
The predicted salary is between 48000 - 48000 £ per year.
Salary up to £48k
Location: Glasgow (Hybrid - 3/4 days at home, 1 day in the office)
Working Hours: 9-5 (1hr 15 minutes lunch break)
Start Date: June / July 2025
Permanent Role
Oliver Smith Recruitment are delighted to be supporting our key client in Glasgow in their search for a Credit Control Team Leader.
As a Team Leader, you will be energetic, passionate and someone who thrives off managing a team. You will be responsible for managing and supporting the team, in charge of assisting customer repayments. This individual will be someone who can think outside the box and who champions themselves on delivering exceptional customer service.
Key Responsibilities:- Manage and develop your team to help them achieve their potential and maintain a high level of performance at both a team and individual level
- Set, manage and monitor assistant objectives at a team and individual level
- Keep up to date with debt collection regulation and ensure that all policies and processes are compliant
- Complete regular quality checks and give effective feedback and coaching to individuals and the team
- Work closely with the Continuous Improvement team to identify and implement continuous improvement opportunities
- Take responsibility for both internal and external audits and ensure that any relevant actions are taken
Interviews will be held ASAP.
Credit Control Team Leader (Hybrid) in Glasgow employer: Oliver Smith Recruitment
Contact Detail:
Oliver Smith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Team Leader (Hybrid) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Control Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your leadership skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for managing teams shine through. Be energetic and enthusiastic about how you can help improve their credit control processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always here to support you in landing that dream job!
We think you need these skills to ace Credit Control Team Leader (Hybrid) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Team Leader role. Highlight your experience in managing teams and delivering exceptional customer service, as these are key aspects of the job.
Showcase Your Leadership Skills: In your cover letter, don’t just list your skills; show us how you've successfully led a team in the past. Use specific examples that demonstrate your ability to motivate and develop others.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your passion for the role shines through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Oliver Smith Recruitment
✨Know Your Numbers
As a Credit Control Team Leader, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators related to credit control and be ready to discuss how you've used them to drive team performance in the past.
✨Showcase Your Leadership Style
Prepare to talk about your approach to managing and developing a team. Think of specific examples where you've motivated your team or handled challenges. Highlight your ability to provide effective feedback and coaching, as this is crucial for the role.
✨Stay Updated on Regulations
Make sure you're familiar with the latest debt collection regulations and compliance standards. Being able to discuss how you ensure adherence to these policies will show that you're proactive and knowledgeable, which is essential for this position.
✨Emphasise Customer Service Excellence
Since delivering exceptional customer service is key, prepare examples of how you've gone above and beyond for customers in previous roles. Discuss any strategies you've implemented to improve customer satisfaction and how they benefited your team.