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- Tasks: Lead a dynamic team in managing customer repayments and ensuring compliance.
- Company: Join a supportive company in Glasgow with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible working, and a great lunch break.
- Other info: Exciting career growth opportunities in a vibrant work environment.
- Why this job: Make a real impact by developing your team and enhancing customer service.
- Qualifications: Energetic leaders with a passion for team management and customer service.
The predicted salary is between 48000 - 48000 £ per year.
Salary up to £48k
Location: Glasgow (Hybrid - 3/4 days at home, 1 day in the office)
Working Hours: 9-5 (1hr 15 minutes lunch break)
Start Date: June / July 2025
Permanent Role
Oliver Smith Recruitment are delighted to be supporting our key client in Glasgow in their search for a Credit Control Team Leader. As a Team Leader, you will be energetic, passionate and someone who thrives off managing a team. You will be responsible for managing and supporting the team, in charge of assisting customer repayments. This individual will be someone who can think outside the box and who champions themselves on delivering exceptional customer service.
Key Responsibilities:
- Manage and develop your team to help them achieve their potential and maintain a high level of performance at both a team and individual level
- Set, manage and monitor assistant objectives at a team and individual level
- Keep up to date with debt collection regulation and ensure that all policies and processes are compliant
- Complete regular quality checks and give effective feedback and coaching to individuals and the team
- Work closely with the Continuous Improvement team to identify and implement continuous improvement opportunities
- Take responsibility for both internal and external audits and ensure that any relevant actions are taken
Interviews will be held ASAP.
Credit Control Team Leader in Glasgow employer: Oliver Smith Recruitment
Contact Detail:
Oliver Smith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Team Leader in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on that perfect Credit Control Team Leader role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles and think about how your experience aligns with the job description. Practising your answers will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've managed teams and improved performance. Highlighting your ability to coach and develop others will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Credit Control Team Leader position. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Credit Control Team Leader in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Team Leader role. Highlight your experience in managing teams and delivering exceptional customer service, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for team management and your ability to think outside the box. Don’t forget to mention how you can contribute to continuous improvement.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of how you've managed teams and achieved high performance. This will help us see how you can lead our credit control team effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Oliver Smith Recruitment
✨Know Your Numbers
As a Credit Control Team Leader, you'll need to be on top of financial metrics. Brush up on key performance indicators related to credit control and be ready to discuss how you've used data to drive team performance in the past.
✨Showcase Your Leadership Style
Prepare to talk about your approach to managing and developing a team. Think of specific examples where you’ve motivated your team or handled challenges. This will demonstrate your ability to lead effectively and support your team's growth.
✨Understand Compliance Inside Out
Familiarise yourself with debt collection regulations and compliance standards. Be prepared to discuss how you ensure your team adheres to these policies and how you handle audits. This shows you take compliance seriously and can manage risks effectively.
✨Emphasise Customer Service Excellence
Since exceptional customer service is key, think of instances where you’ve gone above and beyond for customers. Be ready to share how you’ve trained your team to deliver outstanding service while managing repayments, as this aligns with the role's expectations.