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- Tasks: Lead a dynamic team in managing customer repayments and ensuring compliance.
- Company: Join a supportive company in Glasgow with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement and continuous improvement.
- Why this job: Make a real impact by leading a passionate team and delivering exceptional service.
- Qualifications: Energetic leaders with a knack for team management and customer service.
The predicted salary is between 48000 - 48000 £ per year.
Salary up to £48k
Location: Glasgow (Hybrid - 3/4 days at home, 1 day in the office)
Working Hours: 9-5 (1hr 15 minutes lunch break)
Start Date: June / July 2025
Permanent Role
Oliver Smith Recruitment are delighted to be supporting our key client in Glasgow in their search for a Credit Control Team Leader.
As a Team Leader, you will be energetic, passionate and someone who thrives off managing a team. You will be responsible for managing and supporting the team, in charge of assisting customer repayments. This individual will be someone who can think outside the box and who champions themselves on delivering exceptional customer service.
Key Responsibilities:- Manage and develop your team to help them achieve their potential and maintain a high level of performance at both a team and individual level
- Set, manage and monitor assistant objectives at a team and individual level
- Keep up to date with debt collection regulation and ensure that all policies and processes are compliant
- Complete regular quality checks and give effective feedback and coaching to individuals and the team
- Work closely with the Continuous Improvement team to identify and implement continuous improvement opportunities
- Take responsibility for both internal and external audits and ensure that any relevant actions are taken
Interviews will be held ASAP.
Credit & Collections Team Lead in Glasgow employer: Oliver Smith Recruitment
Contact Detail:
Oliver Smith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit & Collections Team Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on that perfect Credit & Collections Team Lead role. Plus, personal referrals can really make you stand out!
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles and think about how your experience aligns with the job description. Practising your answers will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've managed teams and improved performance. Highlighting your ability to coach and develop others will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Credit Control Team Leader position!
We think you need these skills to ace Credit & Collections Team Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Team Leader role. Highlight your experience in managing teams and any relevant achievements in credit control or customer service. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for leading teams and delivering exceptional customer service. Share specific examples of how you've successfully managed teams in the past, as this will resonate with us.
Showcase Your Leadership Style: In your application, let us know about your leadership style. Are you hands-on, or do you prefer to empower your team? We’re looking for someone who can inspire and develop others, so give us a glimpse of how you do that!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Oliver Smith Recruitment
✨Know Your Stuff
Make sure you brush up on credit control regulations and best practices. Familiarise yourself with the latest trends in debt collection and be ready to discuss how you can ensure compliance within the team.
✨Show Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about specific situations where you motivated your team or improved performance, as this will demonstrate your ability to lead effectively.
✨Customer Service is Key
Be ready to talk about your approach to delivering exceptional customer service. Share instances where you’ve gone above and beyond to assist customers, as this aligns perfectly with the role's focus on customer repayments.
✨Continuous Improvement Mindset
Think about ways you've identified and implemented improvements in previous roles. Be prepared to discuss how you would work with the Continuous Improvement team to enhance processes and drive results.