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- Tasks: Manage customer records, process orders, and handle queries in a supportive team.
- Company: Friendly and inclusive company based in Dumbarton with free parking.
- Benefits: Salary up to £31k, Monday to Friday hours, and potential for permanent role.
- Other info: Interviews happening ASAP for this exciting opportunity!
- Why this job: Join a collaborative team and make a difference in customer service.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 31000 - 31000 £ per year.
Salary up to £31k
9 - 5 Monday to Friday
Dumbarton (free parking)
12 month FTC
Oliver Smith Recruitment are working exclusively with our key client in Dumbarton to recruit a Customer Service Administrator on a 12 month FTC, this could go permanent.
Reporting to the Customer Service Manager, you will be working in an inclusive, friendly team where teamwork and encouragement sit at the very heart of the business.
Duties:
- Setting up and maintaining records on customers
- Entering and maintaining orders
- Dispatching orders including preparation of all necessary export paperwork
- Handling all customer & agent queries
- General admin duties
Interviews will be held ASAP.
Client Services Senior Administrator in Dumbarton employer: Oliver Smith Recruitment
Contact Detail:
Oliver Smith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Senior Administrator in Dumbarton
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and culture can help you connect with the team and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you would handle specific scenarios, as this role is all about managing customer queries effectively.
✨Tip Number 3
Dress smartly for your interview! First impressions matter, and looking professional will help you feel more confident when discussing your skills and experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Services Senior Administrator in Dumbarton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with the role of a Customer Service Administrator, so don’t hold back on showcasing your customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Dumbarton. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling customer queries. Make it easy for us to see your strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at Oliver Smith Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Understand the key responsibilities of a Customer Service Administrator, like handling queries and maintaining records. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Team Spirit
Since teamwork is a big deal for this company, be ready to share examples of how you've worked well in a team before. Think of specific situations where you collaborated with others to solve problems or improve processes. This will highlight your fit within their inclusive culture.
✨Prepare for Common Questions
Anticipate questions related to order management and customer interactions. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you describe a time when you improved a process?' This will help you feel more confident during the interview.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.