At a Glance
- Tasks: Manage collections and maintain strong client relationships while solving arrears issues.
- Company: Join a dynamic team in Glasgow with a focus on collaboration and support.
- Benefits: Enjoy a competitive salary, hybrid work model, and career growth opportunities.
- Why this job: Make a difference by helping clients find solutions to their financial challenges.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 28000 - 32000 £ per year.
Salary - £28k - £32k
Location: Glasgow (Hybrid - 3 days at home)
Permanent position
Oliver Smith Recruitment are working in partnership with our key client in Glasgow to hire a Collections Assistant on a permanent basis.
Duties:
- Collection of aged and bad debt
- Ensure strong working relationships are always maintained
- Supporting clients by identifying appropriate arrears solutions
- Completing income and expenditure forms
- Communicating solutions verbally and by phone
- Meeting quality and production targets
- Escalating any issues to Team Leader
- Escalate policy/process gaps to appropriate party
Interviews will be held ASAP.
Collections Assistant employer: Oliver Smith Recruitment
As a Collections Assistant at our Glasgow office, you will join a dynamic team that values collaboration and innovation, offering a hybrid work model that promotes work-life balance. Our supportive work culture fosters professional growth through continuous training and development opportunities, ensuring you can thrive in your role while contributing to meaningful solutions for our clients. With competitive salaries and a commitment to employee well-being, we are dedicated to making your career with us both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Collections Assistants and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! Since you'll be dealing with clients and resolving issues, make sure to highlight your ability to communicate solutions clearly. Practice explaining complex ideas simply, as this will be key in your role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Collections Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Collections Assistant role. We want to see how your skills can help us tackle aged and bad debt effectively!
Showcase Your Communication Skills:Since you'll be communicating solutions verbally and by phone, it's crucial to demonstrate your communication prowess in your application. Use clear and concise language to show us you can maintain strong working relationships.
Highlight Problem-Solving Abilities:We love candidates who can identify appropriate arrears solutions! Share examples of how you've tackled similar challenges in the past to impress us.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Collections Assistant position as soon as possible.
How to prepare for a job interview at Oliver Smith Recruitment
✨Know Your Numbers
As a Collections Assistant, you'll be dealing with aged and bad debt. Brush up on your understanding of financial terms and be ready to discuss how you would approach collections. Familiarise yourself with common arrears solutions and think about examples from your past experience that demonstrate your ability to handle such situations.
✨Build Rapport
Strong working relationships are key in this role. During the interview, show your interpersonal skills by discussing how you've successfully built rapport with clients in the past. Be prepared to share specific examples of how you maintained positive communication, even in challenging situations.
✨Demonstrate Problem-Solving Skills
You'll need to identify appropriate arrears solutions, so come prepared with examples of how you've tackled similar challenges before. Think about times when you had to escalate issues or gaps in processes and how you handled them. This will show your potential employer that you're proactive and solution-oriented.
✨Be Ready for Role-Play
Since communication is a big part of the job, be prepared for potential role-play scenarios during the interview. Practice explaining solutions verbally and over the phone. This will not only help you feel more confident but also demonstrate your communication skills effectively.
