Global Head of Aftersales and Account Management - Automotive – Permanent in Sheffield

Are you a high-impact aftersales leader with global experience and the ability to drive performance across diverse markets and brands?

Our client is seeking a dynamic Global Head of Aftersales to define world-class aftersales standards, strengthen capability across regions, and drive commercial growth across passenger, fleet, and LCV segments.

Key responsibilities

• Define global aftersales standards, KPIs, and best‑practice playbooks.
• Monitor market performance and advise regions on profitability and revenue opportunities.
• Build global communities of practice and uplift capability across all markets.
• Support markets and OEMs, including emerging Chinese and EV brands, with expert guidance.
• Drive efficiency and growth through systems upgrades, process optimisation, and data insights.
• Shape aftersales strategy for fleet and LCV operations and support new brand integrations.

The successful candidate will bring

• Proven track record senior aftersales experience, including regional / global LCV exposure.
• Strong commercial and technical expertise across parts, service, and workshop operations.
• Proven success influencing across multi-country, matrixed environments – not just UK dealer operations.
• Experience delivering global programmes and scaling toolkits / playbooks.
• Deep understanding of aftersales systems, service planning tools, and analytics.
• Collaborative, pragmatic, data-driven style with excellent stakeholder engagement.
• Willingness to travel internationally.

This is a rare opportunity to elevate global aftersales performance, shape group-wide standards, and leave a lasting mark on a truly international automotive organisation.

If you’re a globally minded, commercially driven aftersales expert with the vision to set strategy, and the influence to make it happen…

Apply today!

Oliver Sanderson is an award-winning executive search firm recognised for path-breaking contributions to ED&I and digital recruitment innovation by the House of Lords, Global Recruiter, APSCo, the Recruiter Awards, and in the 2022 Platinum Jubilee Album for a \”transformational contribution\” to UK business. We specialise in finding talent at board and senior leadership level for FTSE 100, FTSE 350, Fortune 500, and PE-backed businesses.