Senior Operations Manager – Commercial Performance, Client Relationships & Service Delivery

Senior Operations Manager – Commercial Performance, Client Relationships & Service Delivery

Full-Time 60000 - 80000 £ / year (est.) No working from home possible
Oliver Sanderson Group PLC

At a Glance

  • Tasks: Lead multi-contract operations, ensuring service delivery and client satisfaction across Lincolnshire.
  • Company: Oliver Sanderson partners with a global FM business for this senior role.
  • Benefits: Competitive package offered for this confidential retained search.
  • Other info: Role involves managing key client relationships and ensuring health & safety compliance.
  • Why this job: Opportunity to drive service excellence and develop high-performing teams in a diverse contract portfolio.
  • Qualifications: Requires senior leadership experience in Grounds Maintenance or Environmental Services and strong P&L management skills.

The predicted salary is between 60000 - 80000 £ per year.

Grounds Maintenance & Environmental Services | Multi-Contract Leadership | Lincolnshire

Oliver Sanderson is partnered on a retained basis with a global FM business to appoint a Senior Operations Manager to lead a significant multi-contract operation across Lincolnshire. This is an excellent opportunity for a commercially minded operational leader with the ability to drive service excellence, improve performance, develop high‑performing teams and build strong client relationships across a diverse contract portfolio.

Reporting to the Assistant Operations Director, you will be responsible for the day‑to‑day operational performance of multiple contracts, ensuring service delivery, health & safety compliance, client satisfaction and commercial objectives are consistently achieved.

You will:

  • Lead multi-contract operations and service delivery.
  • Own P&L performance and profitability.
  • Build and develop high‑performing teams.
  • Manage key client and stakeholder relationships.
  • Drive compliance, health & safety and operational excellence.
  • Deliver contract growth and service improvement.
  • Lead mobilisation, transformation and change.

You will bring:

  • Senior leadership experience within Grounds Maintenance, Environmental Services, FM, Utilities, Highways or similar sectors.
  • Strong commercial and P&L management expertise.
  • Experience managing complex, multi-site contracts.
  • Proven leadership of geographically dispersed teams.
  • Strong client and stakeholder management skills.
  • Excellent operational and strategic capability.
  • Sound health, safety and compliance knowledge.
  • A hands‑on leadership style focused on performance and growth.

This is a confidential retained search with a competitive package on offer. Interested? Apply today!

Senior Operations Manager – Commercial Performance, Client Relationships & Service Delivery employer: Oliver Sanderson Group PLC

Join a global FM business known for its commitment to service excellence and operational performance. Located in Lincolnshire, the team focuses on delivering high-quality grounds maintenance and environmental services. The company values strong client relationships and offers a competitive package for top talent.

Oliver Sanderson Group PLC

Contact Details:

Oliver Sanderson Group PLC Recruitment Team

We think you need these skills to ace Senior Operations Manager – Commercial Performance, Client Relationships & Service Delivery

Multi-Contract Leadership
Service Delivery Management
P&L Management
Client Relationship Management
Team Development
Health & Safety Compliance
Operational Excellence