Global Head of Aftersales and Account Management - Automotive – Permanent

Global Head of Aftersales and Account Management – Automotive – Permanent

Are you a high-impact aftersales leader with global experience and the ability to drive performance across diverse markets and brands?

Our client is seeking a dynamic Global Head of Aftersales to define world-class aftersales standards, strengthen capability across regions, and drive commercial growth across passenger, fleet, and LCV segments.

Key Responsibilities

• Define global aftersales standards, KPIs, and best-practice playbooks.
• Monitor market performance and advise regions on profitability and revenue opportunities.
• Build global communities of practice and uplift capability across all markets.
• Support markets and OEMs, including emerging Chinese and EV brands, with expert guidance.
• Drive efficiency and growth through systems upgrades, process optimisation, and data insights.
• Shape aftersales strategy for fleet and LCV operations and support new brand integrations.

Key Qualifications

• Strong commercial and technical expertise across parts, service, and workshop operations.
• Proven success influencing across multi-country, matrixed environments – not just UK dealer operations.
• Experience delivering global programmes and scaling toolkits/playbooks.
• Deep understanding of aftersales systems, service planning tools, and analytics.
• Collaborative, pragmatic, data-driven style with excellent stakeholder engagement.
• Willingness to travel internationally.

This is a rare opportunity to elevate global aftersales performance, shape group-wide standards, and leave a lasting mark on a truly international automotive organisation.

If you’re a globally minded, commercially driven aftersales expert with the vision to set strategy, and the influence to make it happen…

Apply today!