At a Glance
- Tasks: Manage customer orders, provide support, and ensure smooth operations in a dynamic environment.
- Company: Friendly company specialising in high-quality glass and aluminium products.
- Benefits: Competitive salary, commission potential, company vehicle, and free eyecare vouchers.
- Other info: Permanent role with a vibrant team atmosphere and opportunities for growth.
- Why this job: Join a supportive team where your contributions truly make a difference every day.
- Qualifications: Experience in sales support, excellent communication skills, and attention to detail.
The predicted salary is between 35000 - 35000 £ per year.
Location: Halesowen
Salary: Up to 35k
Shift Pattern: Full-time Monday - Friday 08:00 - 17:00
Are you a people person with a knack for organisation and a passion for delivering exceptional service? We're on the lookout for a Sales Administrator to join our friendly, supportive team in a company that truly cares about its customers. Specialising in high quality glass and aluminium products, we pride ourselves on providing tailored solutions and a seamless experience from start to finish. In this role, you'll be right at the heart of the action, liaising with customers, helping them navigate product specifications, managing lead times, and ensuring everything runs like clockwork.
Responsibilities
- Accurately process customer orders from receipt to fulfillment
- Track orders and proactively update customers
- Act as the first point of contact via phone and email
- Resolve issues professionally and efficiently
- Support external sales with quotations and product information
- Prepare accurate quotes
- General Administration duties, Stock/inventory checks, filing & reports
- Answer calls promptly and professionally & Direct enquiries appropriately
Qualifications
- Knowledge of glass products and processes
- Knowledge of aluminium products is an advantage
- Previous experience supporting a sales team
- Excellent communication, organisation, and IT skills
- High accuracy, attention to detail, and ability to work under pressure
- Experience in internal sales, sales support, or customer service
Benefits
- Competitive salary with commission potential
- Company vehicle/car allowance (if applicable)
- Mobile phone/laptop
- Pension scheme
- Opportunity to work within an established and growing business
- Supportive team environment
- Onsite parking
- Free eyecare vouchers
It's a permanent, Monday to Friday (8am to 5pm) position where no two days are the same, and where your contribution genuinely makes a difference. If you enjoy building relationships, keeping things organised, and being part of a close knit, upbeat team, we would love to hear from you!
Sales Admin & Customer Support - Glass & Aluminium employer: Oliver Rae
Join our dynamic team in Halesowen, where we prioritise a supportive work culture and employee growth. As a Sales Administrator, you'll enjoy a competitive salary, a range of benefits including a company vehicle allowance, and the opportunity to thrive in a friendly environment that values your contributions and fosters meaningful relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Admin & Customer Support - Glass & Aluminium
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate clearly and confidently is key. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team and contributing to our success.
We think you need these skills to ace Sales Admin & Customer Support - Glass & Aluminium
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in sales support or customer service, and don’t forget to mention any knowledge of glass and aluminium products!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for delivering exceptional service and your knack for organisation. Let us know why you’re excited about joining our friendly team.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate attention to detail, so make sure there are no typos or errors. A well-organised application speaks volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Oliver Rae
✨Know Your Products
Familiarise yourself with the glass and aluminium products the company offers. Being able to discuss product specifications and benefits will show your genuine interest and help you stand out as a knowledgeable candidate.
✨Showcase Your People Skills
Since this role is all about customer interaction, prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlighting your communication skills will demonstrate that you're a great fit for their supportive team.
✨Demonstrate Organisation
Be ready to discuss how you manage your time and keep tasks organised. You might want to share specific tools or methods you use to track orders and ensure everything runs smoothly, as this is crucial for the Sales Administrator role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's processes, team dynamics, or future projects. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
