At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support in a friendly team.
- Company: Join a supportive team at a growing company with exciting opportunities.
- Benefits: Earn £12.71 per hour, mileage covered, and enjoy a collaborative work environment.
- Other info: Flexible travel to Burton-on-Trent after initial training in Aldridge.
- Why this job: Make a difference by helping customers and developing your communication skills.
- Qualifications: Previous customer service experience and a full UK driving licence required.
The predicted salary is between 25000 - 27000 £ per year.
Location: Aldridge (with future relocation to Burton-on-Trent in next 4-6 months)
Pay Rates: £12.71 per hour
Shift Patterns: Mon-Thu 8:00-17:00, Fri 8:00-16:30 (1-hour unpaid lunch)
Driving licence requiredOur client is seeking a confident and proactive Customer Service Advisor to join a small, friendly team based in their Aldridge branch. This is a fantastic opportunity for someone with strong customer service experience who enjoys a varied role and is comfortable communicating with both businesses and end customers.
After an initial 4-6 month period working from the Aldridge office, the successful candidate will be required to work permanently from the Burton-on-Trent site, so flexibility to travel and a full UK driving licence are essential.
Key Responsibilities- Handling inbound customer enquiries via phone and generic email inbox.
- Providing excellent business-to-business and end-customer support.
- Managing orders and queries through an online marketplace portal.
- Working collaboratively within a small, supportive team.
- Ensuring accurate information is provided and issues are resolved efficiently.
- Driving between sites - mileage is covered 45p per mile.
- Previous customer service experience (office-based preferred).
- Strong communication skills and a professional telephone manner.
- Ability to work well in a small team environment.
- Confident using online systems and portals.
- Full UK driving licence and willingness to travel to Burton-on-Trent.
To be considered for this Customer Service Advisor role please click "Apply" to be considered or please call (phone number removed) for more information.
Customer Service Advisor in Aldridge employer: Oliver Rae
Join a dynamic and supportive team as a Customer Service Advisor in Aldridge, where your contributions will be valued and recognised. With a focus on employee growth, we offer opportunities for development and a friendly work culture that encourages collaboration and communication. As we transition to our new Burton-on-Trent location, enjoy the added benefit of mileage reimbursement for travel, making this role both rewarding and flexible.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Aldridge
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice your communication skills. Since this role is all about talking to customers, make sure you can explain things clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of specific situations where you’ve handled customer queries or resolved issues. This will help you stand out as someone who knows their stuff!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Aldridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. We love seeing enthusiasm and personality, so let us know what excites you about this opportunity.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oliver Rae
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer enquiries in the past. This will demonstrate your ability to communicate effectively with both businesses and end customers.
✨Be Ready to Discuss Flexibility
With the job requiring a move to Burton-on-Trent after a few months, be prepared to discuss your flexibility regarding travel. Highlight your willingness to adapt and how you can manage the transition smoothly. This shows that you're committed to the role and ready for the changes ahead.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with questions about the team dynamics and company culture. Asking insightful questions not only shows your interest but also helps you gauge if the company is the right fit for you. It’s a great way to engage with the interviewer and leave a lasting impression.
