At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users in Chelmsford.
- Company: Dynamic tech company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Full driving licence required; great chance to build your career in tech.
- Why this job: Join a vibrant team and make a real difference in users' tech experiences.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 30000 - 30000 £ per year.
IT Support Engineer Chelmsford £30,000 per annum My client is looking for an experienced and customer-focused Onsite IT Support Engineer to provide day-to-day technical support at one of their customer sites in Chelmsford.
You will act as the primary onsite IT contact, supporting users, maintaining the IT environment and working closely with the wider technical support team to resolve incidents and complete projects.
Key Responsibilities Provide first and second-line technical support to onsite users.
Diagnose and resolve hardware, software, network and access-related issues.
Install, configure and maintain laptops, desktops, mobile devices and peripherals.
Manage support requests through the company's ticketing system, ensuring accurate notes and timely updates.
Support user accounts, permissions, password resets and group policies.
Assist with employee onboarding, offboarding and equipment provisioning.
Maintain IT asset records and customer documentation.
Liaise with third-party suppliers and the wider service desk where escalation is required.
Monitor systems, backups and endpoint security alerts.
Assist with IT upgrades, migrations and improvement projects.
Build a strong working relationship with the customer and provide a professional, approachable service.
Technologies Experience supporting a selection of the following would be beneficial: Windows 10 and Windows 11Microsoft 365, including Outlook, Teams, Share Point and One Drive Microsoft Entra ID and Active Directory Microsoft Intune and endpoint device management Exchange Online Windows Server and Group Policy Azure-based services Networking, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs Endpoint security, antivirus and patch management Remote monitoring and management tools IT service desk and ticketing platforms Printers, meeting-room technology and audiovisual equipment Due to the nature of this role having a full Driving Licence and access to a car is essential, if you would like to know more please apply and give us a call.
2nd Line IT Support employer: OLIVER MARKS CONSULTING LTD
Join our dynamic customs clearance team in Ipswich, where we pride ourselves on fostering a supportive and close-knit work environment. As a Customs Co-ordinator, you'll not only have the chance to enhance your skills through dedicated training but also enjoy real opportunities for career development within a company that truly values its employees. Experience the unique advantage of working in a collaborative setting while managing your own workload, making this an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
OLIVER MARKS CONSULTING LTD Recruitment Team
