At a Glance
- Tasks: Create clear documentation for complex data products and collaborate with tech teams.
- Company: Join a dynamic financial services tech team in Milton Keynes.
- Benefits: Competitive pay, flexible remote work, and a chance to shape documentation processes.
- Other info: Opportunity to establish style guides and templates in a supportive environment.
- Why this job: Make complex topics accessible and impact how documentation is created.
- Qualifications: Strong writing skills and experience with technical documentation.
We're looking for a Technical Author to join a financial services technology team, focused on producing clear, accurate documentation for complex API and SFTP-based data products.
The Role
You’ll take ownership of documentation for a data integration platform, working closely with product owners, QA, and developers to translate complex technical detail into clear, structured content for both technical and non-technical audiences. This is a hands‑on role covering everything from functional specifications through to release notes and FAQs, with the scope to also shape how documentation is created and maintained going forward.
What You’ll Do
- Review existing functional specifications (API & SFTP) to identify gaps and ambiguity
- Work with the Data Quality team to translate identified trends into clear, closed-gap documentation
- Establish standardised naming conventions and terminology
- Produce updated functional specifications for a data platform
- Create supporting documentation for customers and internal stakeholders - release notes, FAQs, and related materials
- Plan documentation structure, information architecture, and navigation flows
- Edit and maintain consistency of tone, style, formatting, and terminology across all outputs
What You’ll Bring
- Strong technical writing, editing, and communication skills, with the ability to make complex topics accessible
- Proven experience producing documentation for software, APIs, cloud, or similar technical products
- Comfortable working within Agile/iterative delivery environments and cross-functional teams
- Working knowledge of Markdown editors (VS Code, Obsidian), documentation generators (Sphinx, Docusaurus), and Git/GitHub
- Experience with Mulesoft/Anypoint products is a strong advantage
- Diagramming experience (e.g. Visio) useful for supporting content
- Understanding of UX writing, content design, or information architecture is desirable
Bonus Points
- Experience building style guides, reusable documentation templates, or a central technical glossary - this role has scope to establish these from scratch.
You Are Detail‑oriented, user‑focused, and comfortable managing multiple documentation projects at once. You're curious about new tools, happy working independently, and equally comfortable collaborating with developers, QA, and product stakeholders.
Duration: 4 months (initial)
Location: Milton Keynes - 1 day per week on‑site, remainder remote
Technical Author employer: Oliver James
At Oliver James, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage with senior stakeholders, ensuring that you not only contribute to impactful capital projects but also advance your career in a supportive environment. Join us to be part of a forward-thinking team where your contributions are valued and your professional journey is nurtured.
