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- Tasks: Monitor IT services, manage incidents, and lead service improvement initiatives.
- Company: Join an innovative healthcare organisation dedicated to exceptional patient care through reliable IT services.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth in a vital sector.
- Why this job: Make a meaningful impact on patient care while working in a fast-paced, supportive team.
- Qualifications: Experience in IT service delivery, preferably in healthcare; strong communication skills required.
- Other info: Onsite work in Birmingham is necessary for this role.
The predicted salary is between 36000 - 60000 £ per year.
Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced Service Delivery Analyst to join their growing IT department and play a key role in ensuring the seamless delivery of IT services across the organisation.
About the Role:
This is an excellent opportunity for an experienced Service Delivery Analyst who has a strong background in healthcare IT environments, such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment with Service Level Agreements (SLAs), and supporting a user base that depends on consistent, high-quality digital services.
Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or patient-focused setting.
Key Responsibilities:
- Monitor IT services against agreed SLAs and KPIs, producing reports that identify trends, gaps, and improvement opportunities.
- Manage service-related incidents and escalations, coordinating with technical teams to ensure swift resolution and minimal disruption to users.
- Lead and support continuous service improvement initiatives within the IT department.
- Play a key role in change management processes, ensuring minimal disruption to clinical operations.
- Liaise with clinical and non-clinical stakeholders to ensure IT service delivery aligns with operational needs.
- Identify and manage service risks and escalate critical issues to senior leadership when required.
Candidate Requirements:
- Demonstrable experience in an IT service delivery or service management role, ideally within a healthcare setting (NHS or private health services highly desirable).
- A working understanding of ITIL frameworks and principles.
- Strong communication and stakeholder engagement skills, particularly within operational or clinical environments.
- Experience managing incidents, reporting on performance, and driving service improvements.
- The ability to work onsite in Birmingham.
Why This Role?
This is a pivotal role in a healthcare organisation where technology plays a vital role in enabling patient care and clinical excellence. The successful candidate will have the opportunity to make a meaningful impact in a sector where the reliability of IT services is critical to day-to-day operations and patient outcomes.
If you are an experienced Service Delivery Analyst with a strong understanding of healthcare IT environments and a drive to make a difference, we would love to hear from you!
Service Delivery Analyst employer: Oliver James
Contact Detail:
Oliver James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Familiarise yourself with the specific ITIL frameworks and principles that are relevant to healthcare settings. Understanding how these frameworks apply in a clinical environment will give you an edge during discussions with the hiring team.
✨Tip Number 2
Network with professionals already working in healthcare IT, especially those in service delivery roles. Engaging with them can provide insights into the unique challenges they face and help you articulate your understanding of the sector during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed incidents and driven service improvements in previous roles. Highlighting your hands-on experience will demonstrate your capability to handle the demands of this position effectively.
✨Tip Number 4
Research the organisation's current IT services and any recent changes or challenges they've faced. Showing that you understand their operational needs and how you can contribute to their goals will make you a standout candidate.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery, particularly within healthcare settings. Emphasise your familiarity with SLAs, KPIs, and ITIL frameworks to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare IT and your understanding of the unique challenges in this field. Mention specific examples of how you've improved service delivery or managed incidents in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication and stakeholder engagement skills. Provide examples of how you've liaised with clinical and non-clinical stakeholders to enhance IT service delivery.
Showcase Continuous Improvement Initiatives: Discuss any continuous service improvement initiatives you've led or participated in. Highlight your ability to identify trends and gaps in service performance and how you've contributed to enhancing IT services.
How to prepare for a job interview at Oliver James
✨Understand the Healthcare IT Landscape
Familiarise yourself with the specific challenges and regulations of healthcare IT environments, especially if you have experience in the NHS or private health services. This knowledge will help you demonstrate your understanding of the unique demands of the role.
✨Showcase Your ITIL Knowledge
Be prepared to discuss your understanding of ITIL frameworks and how they apply to service delivery. Highlight any relevant experiences where you've successfully implemented ITIL principles to improve service performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of examples where you've managed incidents or led service improvement initiatives, and be ready to explain your thought process and outcomes.
✨Emphasise Communication Skills
Since the role involves liaising with both clinical and non-clinical stakeholders, highlight your communication and stakeholder engagement skills. Share examples of how you've effectively communicated complex IT concepts to non-technical audiences.
