At a Glance
- Tasks: Lead IT support operations and drive service improvements in a dynamic insurance environment.
- Company: Join a leading insurance organisation with a focus on innovation and excellence.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on stakeholder engagement and compliance.
- Why this job: Make a real impact by enhancing IT support and driving performance improvements.
- Qualifications: Proven IT Service Desk leadership experience and strong knowledge of ITIL.
The predicted salary is between 75000 - 75000 £ per year.
IT Support Lead London Hybrid Up to £75,000
We are recruiting on behalf of a leading Insurance organisation looking for an experienced IT Support Lead to oversee service delivery and drive improvements across its IT support function.
The role will combine IT operations, service management and stakeholder engagement, with responsibility for ensuring effective support, managing escalations and improving service performance.
Key responsibilities
- Oversee IT support operations and manage escalated incidents.
- Drive service improvements, reporting and performance management.
- Manage third-party support providers and service delivery.
- Support IT controls, audit requirements and compliance activities.
- Work with technical teams to ensure new systems are effectively supported.
Key experience
- Significant IT Service Desk leadership or senior IT Operations experience
- Strong knowledge of ITIL and IT service management.
- Experience with IT controls, SOX/ITGCs and external audits.
- Knowledge of Microsoft 365 environments.
- Strong stakeholder management and communication skills.
Location
London
Hybrid
3 days per week in the office
Salary
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IT Support Lead - Insurance in London employer: Oliver James
At Oliver James, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage with senior stakeholders, ensuring that you not only contribute to impactful capital projects but also advance your career in a supportive environment. Join us to be part of a forward-thinking team where your contributions are valued and your professional journey is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Lead - Insurance in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Oliver James values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Oliver James might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Oliver James!
✨Direct Apply to Oliver James
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We think you need these skills to ace IT Support Lead - Insurance in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Oliver James.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Oliver James. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Oliver James
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
