At a Glance
- Tasks: Translate digital product priorities into clear requirements and support delivery of online banking initiatives.
- Company: Purpose-led financial services organisation driving digital transformation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Ideal for those passionate about digital transformation and customer experience.
- Why this job: Join a team at the forefront of digital change and make a real impact.
- Qualifications: Experience in business analysis and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
A purpose-led financial services organisation is looking for a Product Analyst to support the evolution of its Digital Services and Online Banking platforms. This role sits at the centre of digital change delivery, helping translate product priorities into structured, delivery-ready requirements that enable faster, safer and more effective releases across customer-facing digital channels.
You'll work closely with Product, Technology, Operations and Risk teams to ensure digital initiatives are clearly defined, properly governed and ready for delivery and testing.
What you'll be doing:
- Translate digital product priorities into clear epics, stories and acceptance criteria
- Produce structured functional and non-functional requirements for digital change initiatives
- Facilitate workshops and discovery sessions to define problems, constraints and success measures
- Document end-to-end customer journeys, operational impacts and edge cases
- Support backlog refinement and release planning with delivery teams and suppliers
- Prepare governance and decision-making artefacts aligned to change risk and regulatory requirements
- Produce UAT documentation including scenarios, scripts and acceptance criteria
- Support defect triage and release readiness activities
- Help turn customer insight, journey analytics and operational feedback into prioritised backlog improvements
- Maintain traceability between product outcomes, KPIs and delivered change
What we're looking for:
- Experience translating digital change into structured, testable requirements
- Strong business analysis and documentation capability
- Experience supporting UAT, go-live readiness and release delivery
- Comfortable working across Digital, Technology, Operations and Risk teams
- Strong stakeholder management and communication skills
- Ability to simplify complex information for non-technical audiences
- Data-literate with an evidence-led approach to decision making
- Comfortable operating in regulated or controlled environments
Desirable experience:
- Experience within online banking or customer-facing digital platforms
- Exposure to digital transformation, journey redesign or continuous improvement initiatives
- Knowledge of Agile, Lean or modern product delivery practices
- Experience working with third-party suppliers or delivery partners
Ideal profile:
This role would suit a Product Analyst, Business Analyst or Digital Change professional who enjoys creating clarity from ambiguity and working on meaningful digital transformation programmes. You'll be someone who combines strong analytical thinking with practical delivery focus - able to balance customer needs, operational realities and technical constraints in a fast-moving environment.
Additional information:
- Hybrid working arrangement
- Financial and background checks required prior to appointment
- Right to work in the UK required
Product Analyst - Digital Services in Kent employer: Oliver James
Join a purpose-led financial services organisation that champions innovation and digital transformation in the banking sector. With a hybrid working model, you will thrive in a collaborative culture that prioritises employee growth and development, offering opportunities to engage with cross-functional teams and contribute to impactful digital initiatives. Enjoy a supportive environment where your insights drive meaningful change, all while being part of a company committed to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Product Analyst - Digital Services in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you've worked on digital transformation projects, highlight your contributions and the impact they had. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can help us drive digital change. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Product Analyst - Digital Services in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Analyst role. Highlight your experience with digital change and how you've translated product priorities into structured requirements. We want to see how you can bring clarity to complex information!
Showcase Your Skills:Don’t forget to emphasise your strong business analysis and documentation capabilities. Mention any experience you have with UAT and release delivery, as these are key for us in this role. Use specific examples to illustrate your skills!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to complex topics. Make sure your application is easy to read and understand, even for non-technical audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Oliver James
✨Know Your Digital Products
Before the interview, dive deep into the company's digital services and online banking platforms. Understand their product priorities and how they translate into structured requirements. This knowledge will help you speak confidently about how your experience aligns with their needs.
✨Master the Art of Documentation
Brush up on your documentation skills, especially around functional and non-functional requirements. Be ready to discuss how you've previously produced clear epics, stories, and acceptance criteria. Bring examples of your work to showcase your ability to simplify complex information.
✨Engage in Stakeholder Management
Prepare to talk about your experience working with various teams like Product, Technology, and Operations. Think of specific instances where you facilitated workshops or discovery sessions. Highlight your communication skills and how you’ve managed stakeholder expectations effectively.
✨Showcase Your Analytical Skills
Be ready to discuss how you turn customer insights and journey analytics into actionable improvements. Share examples of how you've maintained traceability between product outcomes and KPIs. This will demonstrate your data-literate approach and evidence-led decision-making.
