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For Companies At a Glance
- Tasks: Provide first-line support for business applications and troubleshoot issues.
- Company: Join a growing IT team focused on delivering seamless software experiences.
- Benefits: Enjoy a competitive salary, hands-on experience, and a supportive learning environment.
- Why this job: Perfect for tech enthusiasts eager to grow their skills in a dynamic setting.
- Qualifications: Prior IT support experience or relevant internships; strong problem-solving and communication skills.
- Other info: Opportunity to work closely with developers and gain valuable industry insights.
The predicted salary is between 21600 - 36000 £ per year.
Salary up to £30,000
About the Role
We're looking for a proactive and tech-savvy Junior Application Support Analyst to join our clients growing IT team. This is an excellent opportunity for someone early in their career who's looking to gain hands-on experience supporting critical business applications in a dynamic and fast-paced environment.
As part of the Application Support team, you'll help ensure our internal users and customers have a seamless experience with the software and systems they rely on daily. You'll learn how to investigate issues, troubleshoot problems, and work with senior team members and developers to keep everything running smoothly.
What You'll Do
- Provide first-line support for business applications, investigating and resolving issues or escalating when needed.
- Respond to support tickets, emails, and user queries in a timely and professional manner.
- Monitor application performance and work with the team to maintain uptime and functionality.
- Document common issues, fixes, and user guides to build internal knowledge resources.
- Work closely with software developers, business analysts, and senior support staff to triage bugs and system incidents.
- Support application testing, upgrades, and deployment processes as required.
- Learn and grow your technical skills in a supportive, collaborative environment.
What We're Looking For
- Some prior experience in IT support, helpdesk, or a related technical field (internships or university experience welcome).
- A keen interest in software applications and technology systems.
- Good problem-solving skills with a logical and detail-oriented mindset.
- Strong communication and customer service skills.
- Ability to work well in a team and a willingness to learn.
- Basic understanding of SQL, Windows, Office 365, or any experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.
Junior Application Support / Leicester Office Based employer: Oliver James
Contact Detail:
Oliver James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support / Leicester Office Based
✨Tip Number 1
Familiarise yourself with common application support tools and ticketing systems like Jira or ServiceNow. Having a basic understanding of these platforms will not only help you in the role but also show your proactive approach during interviews.
✨Tip Number 2
Brush up on your SQL skills, as this knowledge can be crucial for troubleshooting issues. Consider taking a short online course or using free resources to enhance your understanding, which will make you stand out as a candidate.
✨Tip Number 3
Practice your problem-solving skills by working on real-world scenarios or case studies related to application support. This will prepare you for potential situational questions during the interview process.
✨Tip Number 4
Network with professionals in the IT support field through platforms like LinkedIn. Engaging with industry groups can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Junior Application Support / Leicester Office Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in IT support or helpdesk roles. Emphasise your problem-solving skills and any technical knowledge, especially related to software applications and systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Junior Application Support role. Mention specific skills that align with the job description, such as your ability to troubleshoot issues and your interest in learning from senior team members.
Showcase Relevant Experience: If you have any internships or university projects related to IT support, make sure to include them. Detail your responsibilities and what you learned, particularly in areas like application performance monitoring or user support.
Prepare for Technical Questions: Be ready to discuss your understanding of SQL, Windows, and Office 365 during the interview process. Brush up on common troubleshooting scenarios and be prepared to explain how you would approach resolving them.
How to prepare for a job interview at Oliver James
✨Show Your Enthusiasm for Technology
Make sure to express your genuine interest in software applications and technology systems during the interview. Share any relevant experiences or projects that highlight your passion for tech, as this will resonate well with the hiring team.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've approached troubleshooting or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical and detail-oriented mindset.
✨Familiarise Yourself with Common Tools
If you have experience with SQL, Windows, Office 365, or ticketing systems like Jira or ServiceNow, be ready to talk about it. Even if your experience is limited, showing that you understand these tools can give you an edge.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, opportunities for growth, or how they handle application support challenges. It shows your interest in the role and helps you assess if it's the right fit for you.
