EMEA Service Desk Team Lead – 6-Month Contract – London – c. £150/day (Inside IR35)
A global professional services firm is looking for a hands‑on Service Desk Team Lead to run IT support across its EMEA offices: London, Dublin, Barcelona, Dubai and Munich.
The role
- Lead and develop the EMEA service desk team
- Act as the escalation point for complex software, hardware and network issues
- Manage and prioritise incidents in Zendesk, making sure they’re resolved on time
- Support in‑house web applications, proprietary software, laptops and mobile devices
- Maintain process documentation and the regional IT asset inventory
- Work with Core Engineering teams on IT initiatives and updates
- Build strong relationships with stakeholders across regions
What You’ll Bring
- 3+ years of IT support experience, including at least 1 year as a team lead
- Strong Azure/Intune, Office 365, Active Directory and Windows OS skills
- Experience supporting geographically spread users in a mid‑to‑large organisation
- Clear communication with non‑technical users at every level
- A track record of following SOPs and improving processes
- Desirable: macOS/Jamf, Zoom AV support, and CompTIA or Microsoft certifications
Details
6-month initial contract, London-based, c.£150/ day inside IR35.
IT Support Team Lead employer: Oliver James
At Oliver James, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage with senior stakeholders, ensuring that you not only contribute to impactful capital projects but also advance your career in a supportive environment. Join us to be part of a forward-thinking team where your contributions are valued and your professional journey is nurtured.
