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- Tasks: Provide hands-on IT support during an office relocation in Edinburgh.
- Company: Join a dynamic team focused on seamless IT transitions.
- Benefits: Gain valuable experience and enhance your technical skills.
- Why this job: Be part of a crucial project that keeps the business running smoothly.
- Qualifications: Experience in IT support and strong knowledge of Windows OS and Microsoft 365.
- Other info: On-site role with opportunities to develop customer service and technical skills.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an IT Support Analyst to provide hands‑on technical support during an office relocation in Edinburgh. The role will focus on end‑user support, hardware set‑up, and assisting with the physical IT move to ensure minimal disruption to business operations.
Key Responsibilities
- Provide deskside IT support to users before, during, and after the office move
- Assist with the disconnection, relocation, and reinstallation of IT hardware (PCs, monitors, peripherals, printers)
- Set up and test workstations, meeting room equipment, and network connections
- Troubleshoot hardware, software, and connectivity issues
- Log, track, and resolve support requests in line with SLAs
- Work closely with facilities, vendors, and internal IT teams during the move
Required Skills & Experience
- Previous experience in an IT Support / Service Desk / Desktop Support role
- Strong knowledge of Windows OS, Microsoft 365, and standard office hardware
- Hands‑on experience with hardware moves, installations, or office relocations
- Excellent customer service and communication skills
- Ability to work on‑site full time and manage physical IT tasks
IT Support Analyst employer: Oliver James
Contact Detail:
Oliver James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about upcoming office relocations. A friendly chat can lead to insider info and even job leads.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your hands-on experience with hardware moves and installations. Bring examples of past projects to the table during interviews to really impress.
✨Tip Number 3
Be ready for on-the-spot questions! Since this role is all about providing deskside support, practice troubleshooting common issues. The more confident you are, the better you'll come across to potential employers.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application for the IT Support Analyst role. Plus, it shows you're serious about joining our team and ready to dive into the action.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and hardware setups. We want to see how your skills match the role, so don’t be shy about showcasing your previous work with Windows OS and Microsoft 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your hands-on experience with office relocations and how you can ensure minimal disruption during the move.
Show Off Your Customer Service Skills: Since this role involves a lot of end-user support, make sure to highlight your excellent communication and customer service skills. We love candidates who can keep users happy while solving their tech issues!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into our system. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Oliver James
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and standard office hardware. Be ready to discuss your hands-on experience with hardware moves and installations, as this will be crucial for the role.
✨Show Off Your Customer Service Skills
Since this role involves providing deskside support, it’s important to demonstrate your excellent customer service skills. Prepare examples of how you've successfully resolved user issues in the past and how you handle difficult situations.
✨Prepare for Practical Scenarios
Expect to face practical scenarios during the interview. Think about how you would approach troubleshooting hardware or software issues, and be ready to explain your thought process clearly and logically.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you’ll need to interact with users who may not be tech-savvy. Confidence in your communication can make a big difference!
