IT Applications Operations Engineer

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Our client is seeking an experienced and dynamic IT Applications Operations Engineer to ensure the stability, reliability, and performance of their mission‑critical application ecosystem. This is an exciting opportunity to join a forward‑thinking organisation where technology excellence directly empowers business success.

Key Responsibilities

• Application Operations Management – Supporting, managing, and maintaining applications to ensure optimal performance.
• Custom Development & Enhancements – Building and maintaining custom features and tools to meet business and application needs.
• Monitoring & Troubleshooting – Analyzing performance issues, resolving incidents quickly, and implementing solutions that drive efficiency.
• Incident Management & Service Delivery – Leading incident resolution, managing SLAs and KPIs, and driving continual service improvements.
• User Support – Providing technical support and ensuring users can fully leverage the application suite.
• Automation & Optimisation – Using automation and monitoring tools to reduce manual intervention and detect issues proactively.
• Cross‑Team Collaboration – Working with Development, QA, Security, and Business teams to deliver system enhancements and resolve problems.
• Security & Compliance – Ensuring all operations align with internal policies and regulatory requirements, particularly within MS Azure.
• Documentation & Knowledge Sharing – Maintaining comprehensive operational documentation and supporting team knowledge transfer.

Skills & Experience Required

• Proven experience in Application Operations within cloud environments (MS Azure preferred)
• Strong collaboration abilities with cross‑functional teams and external partners
• Working knowledge of Microsoft Azure services
• Deep understanding of application monitoring, incident response, and operational SLAs
• Background in automation, performance optimisation, and proactive issue detection
• Experience working with service metrics, KPIs, and continuous service improvement
• Degree in Information Systems, Computer Science, or equivalent professional experience
• Strong relationship‑building and stakeholder management skills across all levels
• Ability to troubleshoot across diverse technologies (messaging, data, code, etc.)
• Comfortable working in a fluid environment and translating stakeholder needs into actionable goals

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