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- Tasks: Lead customer onboarding for AI/ML solutions and ensure successful implementations.
- Company: Dynamic company focused on innovative analytics in social housing.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real impact by helping customers succeed with cutting-edge technology.
- Qualifications: Experience in customer implementations and strong communication skills.
- Other info: Join a collaborative team and enhance your project management expertise.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
Implementations Customer Success Specialist – Manchester
Salary £45,000
Requirement: Candidate must have experience in social housing or income-related services.
We are seeking an Implementation Specialist to manage end-to-end implementations of our AI/ML analytics solutions, ensuring successful onboarding and customer satisfaction.
The Implementation Specialist plays a key role in ensuring that our analytics customers are successfully onboarded and lifelong advocates of our software. They will be responsible for aligning innovative approaches that match our customers business requirements and operational processes required for the successful launch of the solution.
Role Overview:
Lead the implementation process from end of sales cycle to post go-live (3-6 months).
Manage multiple customer projects at once, ensuring smooth handover to Customer Success Managers.
Build strong relationships with customers and internal teams, ensuring projects are delivered on time and to a high standard.
Key Responsibilities:
- Understand and document customer requirements.
- Ensure income-related processes are successfully implemented.
- Guide customers through onboarding and system configuration.
- Own the full implementation lifecycle from initiation to go-live.
- Collaborate with IT, operations, and stakeholders to deliver on requirements.
- Share best practices and improve processes continuously.
- Support smooth transition to business-as-usual (BAU).
What We're Looking For:
- Strong communication and relationship-building skills.
- Experience managing customer implementations.
- Ability to work with multiple stakeholders and deliver projects on schedule.
If interested, please click APPLY or email
Implementations Customer Success Specialist - Manchester employer: Oliver James
Contact Detail:
Oliver James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementations Customer Success Specialist - Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in social housing or income-related services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and implementation. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss how you've successfully managed multiple projects in the past. Use specific examples that highlight your ability to deliver on time and meet customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Implementations Customer Success Specialist - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Implementations Customer Success Specialist. Highlight your experience in social housing or income-related services, and showcase any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our team. Be sure to mention your experience with onboarding and managing customer implementations, as this is key for us.
Showcase Your Communication Skills: Since strong communication is vital for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've built relationships with customers and stakeholders in the past. We love a good story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at Oliver James
✨Know Your Stuff
Make sure you understand the ins and outs of social housing and income-related services. Brush up on relevant terminology and recent trends in the industry, as this will show your interviewer that you're not just familiar with the basics but also genuinely interested in the field.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed customer implementations in the past. Highlight your ability to juggle multiple projects and ensure timely delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers for clarity.
✨Build Rapport
Since strong communication and relationship-building skills are key for this role, practice engaging with your interviewer. Ask insightful questions about their current projects or challenges they face. This not only shows your interest but also helps you connect on a personal level.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to onboarding and customer satisfaction. Think through potential scenarios beforehand and prepare your responses. This will demonstrate your problem-solving skills and readiness to tackle real-world challenges.
