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- Tasks: Support and resolve application issues while ensuring smooth system operations.
- Company: Join Oliver James, a dynamic staffing and recruiting firm focused on innovation.
- Benefits: Enjoy flexible work with one day onsite per week and opportunities for training.
- Why this job: Be part of a fast-paced team that values problem-solving and collaboration.
- Qualifications: Experience in application support and strong troubleshooting skills are essential.
- Other info: This is an entry-level, full-time role perfect for tech-savvy individuals.
The predicted salary is between 28800 - 42000 £ per year.
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Application Support Analyst – Fixed Term Contract
Are you a technically minded problem-solver with a passion for delivering outstanding support across business-critical applications? We\’re looking for a proactive and adaptable Application Support Analyst to join a fast-paced team, where you\’ll play a key role in ensuring core systems run smoothly and effectively.
Key Responsibilities
- Own, manage, and resolve application incidents and queries, keeping documentation clear and up to date.
- Continuously build technical and business knowledge through internal and external training.
- Investigate root causes of issues, apply resolutions, and escalate when needed.
- Support service delivery by meeting KPIs and SLAs, contributing to incident/request reduction efforts.
- Oversee major and safety-critical incidents, ensuring proper lifecycle management and detailed logs.
- Collaborate with third-line support, external vendors, and internal stakeholders to deliver updates and solutions.
- Spot and support process improvements, helping implement scalable solutions.
- Contribute to service management initiatives and cross-functional collaboration efforts.
- Participate in regular team meetings, sharing feedback and promoting best practices.
Essential Skills & Experience
- Proven experience in an Application Support environment.
- Solid grounding in ITIL principles.
- Strong troubleshooting abilities across various technical levels.
- A proactive, automation-focused approach.
- Familiarity with Software Development environments and the SDLC.
- Hands-on experience with bespoke applications and related tech stacks.
- Competent in SQL Server / T-SQL querying.
- Effective communicator with excellent interpersonal skills.
- A customer-centric mindset with a passion for resolving issues.
- Experience with ITSM tools.
Location: Merseyside – 1 day onsite per week
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Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Staffing and Recruiting
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Application Support Analyst employer: Oliver James
Contact Detail:
Oliver James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, as they are essential for the Application Support Analyst role. Understanding these frameworks will not only help you in your day-to-day tasks but also demonstrate your commitment to best practices during interviews.
✨Tip Number 2
Brush up on your SQL Server and T-SQL querying skills. Being able to showcase your technical abilities in these areas can set you apart from other candidates and show that you're ready to tackle the challenges of the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved application incidents in the past. Having specific scenarios ready to discuss will highlight your problem-solving skills and customer-centric mindset, which are crucial for this position.
✨Tip Number 4
Network with professionals in the field, especially those who work in application support. Engaging with others can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing an interview.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support. Emphasise your troubleshooting skills, familiarity with ITIL principles, and any hands-on experience with SQL Server or bespoke applications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for problem-solving and customer service. Mention specific examples of how you've resolved application incidents in the past and your proactive approach to improving processes.
Showcase Technical Skills: Clearly outline your technical skills related to the role, such as your understanding of the Software Development Life Cycle (SDLC) and experience with ITSM tools. This will demonstrate your capability to handle the responsibilities of the position.
Prepare for Potential Questions: Anticipate questions related to your experience with incident management and your approach to collaboration with stakeholders. Be ready to discuss how you would contribute to meeting KPIs and SLAs in the role.
How to prepare for a job interview at Oliver James
✨Showcase Your Problem-Solving Skills
As an Application Support Analyst, you'll need to demonstrate your ability to troubleshoot and resolve issues effectively. Prepare examples from your past experiences where you successfully identified and solved application incidents, highlighting your analytical thinking.
✨Familiarise Yourself with ITIL Principles
Since the role requires a solid grounding in ITIL principles, make sure you understand the key concepts and how they apply to service management. Be ready to discuss how you've implemented these principles in previous roles or how you plan to do so.
✨Demonstrate Technical Knowledge
Brush up on your technical skills, especially in SQL Server and T-SQL querying. Be prepared to answer technical questions or even solve problems on the spot during the interview to showcase your hands-on experience with bespoke applications.
✨Emphasise Your Customer-Centric Mindset
The role requires a customer-centric approach, so be ready to discuss how you've prioritised customer needs in your previous positions. Share specific examples of how you've resolved issues for users and contributed to improving their experience.
