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- Tasks: Provide advanced support for legacy business applications and troubleshoot complex issues.
- Company: Join a forward-thinking company modernising its technology estate in Leicester.
- Benefits: Enjoy flexible working arrangements and opportunities for professional development.
- Why this job: Be part of a supportive team culture while making a real impact on system stability.
- Qualifications: Experience in 2nd/3rd line support, strong SQL skills, and familiarity with legacy applications required.
- Other info: Opportunity to progress into lead or management roles as the team evolves.
The predicted salary is between 36000 - 54000 £ per year.
Salary: £45,000
Location: Leicester (3 days a week in office)
About the Role
We're looking for an experienced and technically confident 2nd / 3rd Line Application Support Analyst to support a suite of critical legacy business applications. In this role, you'll play a key part in keeping our systems stable, secure, and reliable while we modernise our technology estate. This is an excellent opportunity for someone who thrives in complex environments, has a strong grasp of SQL, and enjoys digging deep into long-standing applications that remain essential to business operations. With a progression pathway to lead/management of the team.
Key Responsibilities
- Provide advanced 2nd and 3rd line support for a portfolio of legacy and core business applications.
- Troubleshoot and resolve complex incidents, performance issues, and data-related problems.
- Write and optimise SQL queries to support investigations, reporting, and data integrity checks.
- Collaborate with internal teams and third-party vendors to manage application bugs, patches, and upgrades.
- Maintain application documentation, support runbooks, and knowledge base articles.
- Support data extracts, integrations, and application configuration where required.
- Assist with planning and executing the decommissioning or migration of legacy systems.
- Participate in change management and release processes to ensure smooth deployment of updates.
What We're Looking For
- Proven experience in a 2nd or 3rd line support role, preferably within a complex enterprise environment.
- Strong hands-on experience with SQL - writing queries, analysing data, and troubleshooting database issues.
- Experience supporting legacy applications and understanding their constraints and risks.
- Familiarity with Windows-based systems, application servers, and basic networking concepts.
- Experience with ticketing systems (e.g. Jira, ServiceNow) and ITIL practices.
- Ability to work under pressure, manage priorities, and collaborate across teams.
- Bonus: Experience in scripting (PowerShell, batch), working with on-prem databases, or supporting business-critical finance or insurance systems.
Why Join Us?
- Work in a technically rich environment where your expertise with legacy systems truly matters.
- Be part of an organisation on a modernisation journey - your knowledge will be key in ensuring a stable transition.
- Opportunities for professional development, including future work on cloud-native platforms and modern technologies.
- Supportive, collaborative team culture with flexible working arrangements.
If this role sounds like your career move please click "APPLY" OR email.
2nd / 3rd Line Application Support Analyst - Leicester employer: Oliver James
Contact Detail:
Oliver James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd / 3rd Line Application Support Analyst - Leicester
✨Tip Number 1
Familiarise yourself with the specific legacy applications mentioned in the job description. Understanding their functionalities and common issues can give you an edge during interviews, as you'll be able to discuss how your experience aligns with the role.
✨Tip Number 2
Brush up on your SQL skills, especially writing and optimising queries. Consider preparing examples of complex queries you've written in the past, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Tip Number 3
Get comfortable with ticketing systems like Jira or ServiceNow. If you have experience with these tools, be ready to share specific instances where you effectively managed incidents or collaborated with teams to resolve issues.
✨Tip Number 4
Showcase your ability to work under pressure by preparing examples from your previous roles. Discuss how you prioritised tasks and collaborated with others to meet tight deadlines, as this is crucial for a support analyst role.
We think you need these skills to ace 2nd / 3rd Line Application Support Analyst - Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd line support roles, especially with legacy applications. Emphasise your SQL skills and any relevant ticketing systems you've used.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about supporting legacy systems and how your background makes you a great fit for the role. Mention specific examples of troubleshooting complex incidents you've handled.
Showcase Relevant Skills: Clearly outline your technical skills related to SQL, Windows-based systems, and any scripting languages you know. This will demonstrate your capability to handle the responsibilities listed in the job description.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Oliver James
✨Showcase Your SQL Skills
Since the role requires strong hands-on experience with SQL, be prepared to discuss your previous work with writing and optimising queries. You might even be asked to solve a SQL problem on the spot, so brush up on your skills and be ready to demonstrate your analytical abilities.
✨Understand Legacy Applications
Familiarise yourself with the challenges and constraints of legacy systems. Be ready to discuss your experience in supporting such applications and how you've tackled issues in the past. This will show that you understand the complexities involved in maintaining these critical systems.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting incidents and performance issues. Review common problems associated with legacy applications and think about how you would approach resolving them. This will help you convey your problem-solving skills effectively.
✨Demonstrate Team Collaboration
The role involves working closely with internal teams and third-party vendors. Be prepared to share examples of how you've successfully collaborated in the past, especially in high-pressure situations. Highlighting your teamwork skills will show that you're a good fit for their supportive culture.
